CRM Integration Architect III CRM Developer 1 of 1

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

We are seeking an experienced ServiceNow Lead Developer to design develop and implement ServiceNow solutions that drive process automation IT service management (ITSM) and enterprise-wide workflows leveraging out of box functionality. The Lead Developer will serve as a technical leader overseeing development best practices mentoring developers and ensuring scalable secure and compliant ServiceNow implementations.

Key Responsibilities:

Lead the design development and configuration of ServiceNow modules (ITSM ITOM CMDB/Asset or others as applicable).

Translate business requirements into technical solutions using ServiceNow best practices.

Develop and maintain ServiceNow workflows business rules UI policies client scripts and integrations.

Provide technical leadership to a team of ServiceNow developers ensuring high-quality code and adherence to governance standards.

Collaborate with stakeholders to define technical roadmaps and recommend ServiceNow capabilities that align with business needs.

Lead integration efforts between ServiceNow and third-party systems using APIs MID servers and integration tools.

Ensure platform stability performance and security by following ServiceNow development standards and industry best practices.

Manage code promotion across environments using update sets application repositories or DevOps pipelines.

Mentor junior developers and provide technical guidance code reviews and training.

Help develop implement and maintain testing procedures for developers.

Stay updated on new ServiceNow releases features and industry trends.

Qualifications:

Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).

5 years of hands-on ServiceNow development experience with multiple implementations.

Proven experience as a lead developer or technical lead on ServiceNow projects.

Strong knowledge of ServiceNow core modules: Incident Problem Change CMDB Knowledge Service Catalog Request Fulfillment Discovery etc.

Experience with ITOM integrations automations Service Graph and CSDM.

Proficiency in JavaScript Glide API REST/SOAP integrations HTML/CSS and AngularJS.

Familiarity with ServiceNow Flow Designer IntegrationHub and Scoped Applications.

Knowledge of ServiceNow best practices security models and performance optimization techniques.

ServiceNow certifications strongly preferred:

o Certified System Administrator (CSA)

o Certified Application Developer (CAD)

o ITSM ITOM or other product-specific certifications

Strong leadership communication and collaboration skills.

Preferred Skills:

Experience with Agile/Scrum delivery methodologies.

Familiarity with DevOps pipelines and automated testing in ServiceNow (ATF Jenkins Git).

Knowledge of ITIL/ITSM processes and frameworks.

Ability to interact with senior leadership and business stakeholders to provide technical guidance.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : Yes

Drug Screen : Yes