Senior Project Manager Cloud Contact Centre Delivery
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Create your best future and join Westpac as a Senior Project Manager.
Whats the role
This role is responsible for leading the end-to-end delivery of a large-scale integrated cloud-based contact centre platform for Westpac Bank supporting over 6000 agents across multiple business units. It ensures the successful implementation migration and operational readiness of the new platform driving transformation in customer engagement and operational efficiency.
The role involves managing project plans budgets and cross-functional teams while championing Agile delivery. It oversees integration migration and risk management ensuring compliance with quality standards. Key responsibilities also include stakeholder engagement aligning with strategic objectives and promoting best practices.
What do I need
- Proven experience leading large-scale cloud contact centre projects ideally delivering solutions for 500 seats.
- Strong Agile leadership experience including applying Scrum Kanban or similar methodologies and certifications (e.g. Scrum Master Agile Practitioner) preferred.
- Hands-on experience with cloud-based contact centre platforms such as Avaya Genesys Twilio or Amazon Connect including IVR cloud integrations and AWS/cloud technologies.
- Demonstrated technical understanding of DevOps practices supporting continuous integration deployment and collaboration between development and operations teams.
- Experience with project collaboration and tracking tools such as Confluence Jira and Kanban boards.
- Strong vendor management and contract negotiation skills with a track record of delivering outcomes with third-party partners.
- Proven success in IT transformation or digital delivery projects ideally within financial services or contact centre environments.
- Familiarity with ITIL Agile and traditional project management methodologies (e.g. PMP PRINCE2) is advantageous.
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.
#LI-Hybrid.
Required Experience:
Senior IC
Key Skills
- Copy Editing
- Facility Management
- Factory
- Interior Fit-Out
- Asic
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
