Themis Project IT Support Officer
Themis Project IT Support Officer
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Job Description
Job Title: Themis Project IT Support Officer
Reporting to: Operations Manager
Location: Griffith College Dublin
Job Type: Full-Time / Fixed-Term (one year)
Job Summary:
Griffith College IT Services are looking for someone who is interested in working in an environment that will challenge you (and will offer you the support required to meet those challenges) and presents an opportunity to expand your technical skills in a hands-on role with great scope for personal growth.
Working in our main Dublin campus based at South Circular Road we will give you the opportunity and freedom to plan and implement changes and improvements to all areas of technology in the College. We want you to grow your own skills whilst improving the services we offer.
Youll work with our team sharing ideas and knowledge learning from one another with access to all areas of systems administration across desktop and hardware support security Linux and Windows networking and infrastructure etc. This role offers both freedom and responsibility whilst benefiting from mentoring from senior staff as you develop.
Job Responsibilities:
Primary responsibility working within a Service Desk support team with systems administration tasks and responsibilities growing with your experience in the role.
Dealing with Learner Queries in relation to systems access and support.
Responding to service requests through our Service Desk system.
Responsibility for city centre campus support requests with occasional travel to Wolfe Tone Street.
Maintenance of classroom A/V equipment (PCs projectors control systems).
Resolving operational problems relating to PCs printers data communications application software etc.
Configuration and deployment of desktops and laptops.
Event support for internal and external clients Graduation Induction Open Days etc.
Administration of active directory group policies Microsoft 365 SharePoint MS DHCP & DNS terminal services.
Installing and configuring software hardware and networks.
Monitoring system performance and troubleshooting issues.
Application of security updates and daily security checks.
Working environment:
Staff network of 150 Windows 11 PCs.
Student network consisting of 250 Windows 11 PCs and 50 Macs
Classroom A/V equipment including Panasonic & Hitachi projectors Extron and Crestron control equipment.
Windows & Linux servers. Hyper-V cluster and Dell SAN.
Cisco network infrastructure and Fortigate network security appliances.
Skills required:
Suitable candidate should possess most of the following attributes:
1-2 years experience as a Helpdesk/Service Desk Administrator or similar role.
Apprenticeship/BSc/Ba in Information Technology Computer Science or relevant industry experience strongly preferred but not essential.
Familiarity with Windows 10/11 and Microsoft Active Directory.
Experience with networks.
Knowledge of system security and patch management.
Self-motivated and quick to learn.
Attention to detail.
Excellent customer service & communication skills.
Strong organisational and problem-solving skills.
Flexible team player able to adapt to a fast-paced changing environment.
Excellent written and verbal English-language communications.
About Griffith College
Griffith College is Irelands largest independent third level institution with locations in Dublin Cork and Limerick. The main campus is situated on seven acres within a mile of St. Stephens Green on Dublins South Circular Road. Griffith College enjoys national and a growing international reputation for student success. The College has gained an enviable award winning reputation for providing students with first class lectures and excellent study material. Griffith College offers internationally recognised postgraduate and undergraduate degree programmes complimented by a wide range of professional short term and corporate training educational solutions - in Griffith college there is something for everyone. Today there are over 7000 students studying in the College which is a designated educational institute of the Quality and Qualifications Ireland (QQI). Click the link for more information. Vision
To be recognised among the leading innovative and socially enterprising of Irelands universities
Why work for Griffith College
Competitive salary package.
Access to health cash plan for self and family through salary sacrifice
Bike to work scheme.
Opportunity for continued training development and support.
Free parking facilities.*
Onsite subsidised restaurant.*
Onsite Gym.
Stunning historical premises.
Vibrant multidisciplinary and multicultural learning environment.
Innovative and agile place to work.
Welcoming environment committed to learner and staff development.
*Dublin campus on South Circular Road.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.
Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.
Required Experience:
Manager
Employment Type
Full-Time
