Verification Officer- Wexford NDLS

Reporting to the Regional Supervisor the successful candidate will be responsible for the following activities:

• Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation Document Validation and NDLSFO Business Rules.
• To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.
• Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded  to the NDLS Front Office Solution
• Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure that all mandatory courses are completed in a timely manner as defined by your supervisor
• Ensure full compliance with the Companys Code of Integrity & Professional Conduct and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
• Ensure a full understanding of SOPs and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies security breaches or any breaches to data is reported immediately to the Regional Supervisor NDLSFO Helpdesk Operations Manager and Head of Security.
• Comply with the Company Code of Integrity Policy
• Comply with Mobile Phone Policy & Comply with Uniform Policy
• Flexibility to travel  to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same

This is not a definitive list and other duties may be added on an Ad hoc basis

Qualifications :

Leaving Certificate and/or FETAC 5 skills certificate or greater

Additional Information :

The ideal candidate should possess the following attributes/skillsets:

• Dynamic confident and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• Fluency in both written and oral English excellent documentation skills required
• Excellent communication skills vital to this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills able to develop positive working relationships with people at all levels with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications

Use of a Car & a Full Clean Driving Licence an advantage

Full Training will be provided

Remote Work :

No

Employment Type :

Contract