Night Guest Services Manager

Hotel :

Compensation is determined based on a variety of factors including experience skills qualifications and the specific location of the role. Actual pay may differ depending on these factors.

Whats in it for you

The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverage Medical dental and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

Job Description

What You Will Do

• Guide daily front office operations with a sharp eye on service quality team performance and the bottom line.
• Train mentor and motivate your team to deliver consistently exceptional guest experiences.
• Tackle guest concerns proactively and create smooth processes that wow before theres even a wow needed.
• Build lasting relationships with guests group contacts and associateswere talking loyalty not just check-ins.
• Monitor performance metrics manage costs and keep reports accurate and on time (youll impress accounting and the GM).

What We Are Looking For

• 3 years in front desk leadership You know the ins and outs of hospitality and it shows in how you lead.
• Hilton experience (preferred) Familiarity with Hilton systems and service standards is a plus.
• Some college or an associate degree (preferred) It supports the decision-making and reporting responsibilities of the role.
• A natural motivator You bring out the best in people and make high standards feel achievable.
• Strong communication and organization Because juggling people problems and reports takes more than a smile (though that helps too).

What Atrium Leadership Looks Like:

• Accountable Achiever: You take ownership and deliver results.
• Agile Thinker: You adapt quickly to changing circumstances.
• Talent Curator: You attract develop and retain top talent.
• Transparent Leader: You communicate openly and honestly.
• Leading with SPIRIT: You embody our core values of Service Perseverance Inclusion Respect Innovation and Teamwork.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium I highly recommend it. The company is big on internal promotions and there are always opportunities to grow whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.

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