Bodily Injury, Claims Advisor III

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is part of TD Bank Group one of Canadas largest financial institutions. TD Insurance helps protect clients from the accidents of life with a wide range of products including credit protection life wealth travel home and auto insurance with more than three million clients TD Insurance authorized products and services are available online over the phone and through a network of more than 1000 TD Canada Trust Canada we have two lines of business General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada At TD Insurance we are committed to fostering an inclusive accessible environment. With a Canada-wide workforce of over 4000 employees and offices in Atlantic Canada Quebec Ontario and Alberta our company is always growing and can help you to grow TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job we offer rewarding careers.

Job Description:

Reporting to Team Leader Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims in Alberta. This includes full investigation of liability and quantum as well as negotiation and resolution of claims effectively and timely manner. The Bodily Injury Claims Analyst is available to travel and attend mediations pre-trials and trials as required and is required to deal with non-represented claimants as well as plaintiff and Defence Counsel on a regular basis.

• Investigates claims regarding liability injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.

• Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices;

• Complies with all established protocols regarding identification notification and reporting to Major Claims;

• Complies with all established protocols respecting claims settlement authority.

• Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.

• Establishes and maintains proactive and sound file handling by adhering to established guidelines.

• Manage both potential indemnity and expense to ensure sound cost management principles and practices.

• Exercise sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.

• Makes prompt contact (in person where practical) with all unrepresented claimants and or their respective legal counsel to established and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process.

• Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.

• Communicates with clients third party claimants witnesses health care professionals law enforcement personnel and forensic experts with respect to their role rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.

• Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair reasonable and professional manner through good communication.

• Proactive management and collaboration with Defence Counsel in partnership around all established claims handling and best practices.

• Complete all required reports and all notepad entries in a timely manner.

• Generally works in an office environment however some travel is expected to attend various out of office meetings such as mediations JDRs or other various meetings.

• Driving and travel as required. May include occasional or frequent overnight travel and or travel to other locations.

Job Requirements:

• Minimum of 1-2 years of Insurance adjusting experience. Preference given to those who have AB or BI Experience.

• You have sound knowledge / experience with the current Rules of Civil Procedure

• You have a strong understanding of the insurance industry and the related legal environment.

• You can prioritize and complete all claims handling related activities around the availability and accessibility of clients third party claimants witnesses health care professionals law enforcement personnel and forensic experts as required.

• You have superior interpersonal and communication skills.

• You have a strong client service orientation

• You possess excellent organization and time management skills.

• You have effective analytical skills and you are detail oriented.

• You have strong negotiation skills.

• You can adapt effectively to a changing environment

• You can function effectively in a fast-paced multi-faceted environment.

• You can work independently and with minimum supervision

• Preference given to those whom have or are actively pursuing their CIP designation and or other relevant continuing education

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Who We Are:

As part of TD Bank Group one of Canadas largest financial institutions at TD Insurance we care for Canadian families making it easy to get the best advice protection and support in their moments of need always.

TD Insurance offers a wide range of products including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct to consumer insurer in Canada we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):