Customer Care Professional Credit (Dutch English) 1st July Start Date

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

You Lead the Way. Weve Got Your Back.

With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.

At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.

Join Team Amex and lets lead the way together.

Every one of our Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone theyre problem solvers and relationship builders. The people you will work with and the Card Members you will care for value your passion and unique personality as much as we do.

How will you make an impact in this role

Our Credit department aims to strike the right balance between enabling spend and taking actions to recover balances and limit exposure for American Express.

Every Credit Specialists represent the American Express brand. They take work seriously because they are more than just a voice on the phone theyre problem solvers and relationship builders. The people you will work with and the Card Members you will care for value your passion and unique personality as much as we do.

In the Credit team you will be responsible for managing first contact resolution with Card Members who are either out of pattern overdue or have had a rejected direct debit. These Card Members require re-education on the impact of late or rejected payments. You will provide benefits to those Card Members that pay the amount due encourage continued use of the card and prevent future occurrence through negotiation and education.

Minimum Qualifications

In your role you will:

- Negotiate for the collection of overdue payments

- Secure the repayment of due and overdue funds

- Put in place payment commitments that balance the Card Members ability to repay and ongoing account management

- Uphold the American Express brand image and customer loyalty through outstanding customer service

- Work to the highest standards with a balanced delivery of both customer experience and shareholder value

Preferred Qualifications

For this role prior experience in call center or credit environments is not necessary. More importantly you must be:

- An excellent communicator with exceptional interpersonal skills

- Assertive with an accomplished telephone manner

- Confident taking initiative and making difficult judgement calls

- Able to use negotiation and relationship management skills to provide win-win outcomes

- Passionate about American Express and customer service

- Display a passion to serve by delivering extraordinary service in every interaction with our customers

- The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis

- Strong interpersonal communication and listening skills

- Self-motivated results-oriented and positive

- Demonstrate personal excellence by remaining positive in difficult situations

- Well-presented and professional

- Verbal and written communication skills Dutch (fluent) and English are required

- Team player who demonstrates self-motivation & ability to work under pressure and unsupervised

- Ability to work in shifts

- Knowledge of Microsoft Office suite (Excel Word Outlook)

Opening Hours Monday to Friday 08.00 18.00