Client Education Training Associate

Enjoy teaching/leading new product roll outs Help train our customers on card product functionality processes and enhancements.

As a Card Product Training Associate within the Commercial and Investment Bank you will be responsible for driving and coordinating all aspects of the setup of bank products and services for new and existing Commercial Bank clients including the training of our clients in their card management portal.

Job Responsibilities

• Train Commercial Card clients on all productofferings including Commercial Card industry knowledge mostly via phone/Zoom and potentially on site
• Deliver webinars with multiple clients and 1:1 training session with specific clients
• Manage training projects from creation through deliverywithon-going check points to determine future needs
• Conduct demos for prospects and/or existing clients
• Develop new training initiatives for internal and external clients based on the goals and objectives of the Commercial Card organization

Required Qualifications Capabilities and Skills

• Commercial Cardknowledge/experience and at least 1 years experience in training clients
• BA/BS degree or relevant experience
• Strong facilitation skills and ability to deliver programs and present to both large and small audiences
• Superior interpersonal oral and written communication skills along with strong analytical thinking/decision making abilities
• Strong knowledge of adult learning theory and facilitation technique
• Client focused orientation: excellent client management/relationship management skills
• Excellent partnering skills yet can work independently and resilience in a constantly changing environment: flexible & adaptable
• Experience in coaching or mentoring others and proven ability to successfully manage conflict

Preferred Qualifications Capabilities and Skills

• Knowledge of Smartdata and PaymentNet platforms
• Passion for learning new operating models technologies and industry trends
• Technical client consulting experience to support technical roles
• PMP or other Project Management Certifications

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups employees who come together on topics such as ethnicity gender age accessibility special interests and more
• Help the community through expansive volunteer opportunities
• Join one of our focus groups aimed at Innovation and Transformation creating the future experience for our clients and employees

Some travel may be required (10%) to visit clients and internal partners

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.