Customer Care Professional UK Servicing Future Opportunities

Qualifications:

• At least Senior High School Graduate for new curriculum; at least college level for old curriculum
• At least 1 year BPO experience with CSAT/NPS as a metric.
• Should have at least 1 year inbound experience in most recent role.
• Strong Customer Service experience highly preferred
• Banking and Financial experience is required.
• Employed candidates are preferred. Open to considering unemployed candidates provided the period of unemployment does not exceed 6 months from the target start date.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical dental vision life insurance and disability benefits (depending on location)
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

To know more about our recruitment process you may watch this short video What to Expect: Recruitment at American Express

Excited to be part of #TeamAMEX Walk-in applications will be processed on the same day.

If you are interested and your relevant experience is aligned with the requirements of the role you may visit our Career Center from Mondays to Fridays 10am to 5pm at BGC Corporate Center 2 5th Avenue corner 30th Street Bonifacio Global City Taguig (entrance is at 30th Street cor. Lane A).

You Lead the Way. Weve Got Your Back.


#8th in Fortune Magazines 2024 Worlds Most Admired Companies

#6th in Great Place to Works Best Workplaces List in the Philippines for 2023
#6th in Great Place to Works Best Workplaces List in the Philippines for IT-BPM for 2023
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold ourcompany valuesand powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.Join Team Amex and lets lead the way together.

As a brand built on going above and beyond to provide the best customer experience having the most exceptional colleagues is paramount. As the face of the company you can create positive interactions with our customers every day from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching all while learning what it means to continually set the standard for world class customer-first service. Find your place in service on #TeamAmex.

Discover career opportunities with a global service leader.

Begin an amazing career with American Express and make customer experiences in the UK.

Unexpected things happen every day. And when they happen to our customers were there to help them get back on track. By joining American Express youll be a part of an enthusiastic team of individuals in the Philippines who accomplish the extraordinary every day. Youll have the opportunity to deliver on our brand promise by providing world-class service to our customers in the UK with your skills experience and talent. Youll focus on your passion to serve generating loyalty and doing business with utmost integrity and attention to detail.

Job responsibilities:

• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced structured customer care environment.
• Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
• Listen to the real need and provide relevant solutions to get the job done right the first time with our products and services.
• Grow and nurture customer relationships on every interaction that results in measurable customer value.
• Take pride in delivering great service in a fun environment that celebrates recognition as well as a vibrant fast paced and diverse culture
• Meet and exceed quality goals compliance regulations and productivity targets
• Document necessary information such as payment details Customers change of details change of address and travel notifications
• Navigate computer systems and applications to service our Customers and enable them to get the most from our online and mobile platforms

Required Skills:

• Demonstrate personal excellence by remaining positive in difficult situations.
• Display a passion to serve by delivering outstanding service in every interaction with our customers.
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask using multiple systems and digital tools to service our customers.
• Strong interpersonal communication verbal and written skills
• Assertiveness to handle difficult conversations.
• Excellent negotiation influencing and resourcefulness skills.
• Critical analytical and forward thinking with problem-solving skills and strong attention to detail.
• Good communication skills
• Confidence to work in a hybrid environment

Please note that this is a future opportunity in American Express.