Patient Liaison
Share
Job Location:
Boston, NH - USA
Monthly Salary:
$ 52000 - 74401
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Under the direction of the Assistant Director International Office liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals both directly from patient-initiated requests as well referring physician requests for service.1. Manage cases planning all inpatient and outpatient care with providers for consultation diagnosis and medical procedures.
2. Facilitates consultations at affiliated locations including the Dana-Farber/Brigham and Womens Cancer Center and Brigham and Womens Faulkner Hospital.
Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests analyzes data to propose service opportunities notify care providers and respond to client requests.
Manage billing and payments to provide timely seamless service
3. Ensures accuracy of international demographics and financial data elements in the Hospital registration systems.
4. Receives and manages letters of guarantee from embassies or insurance companies.
5. Notifies patients and physician offices of potential problems relative to deposit requirements including cancellation or rescheduling of services.
6. Presents a positive awareness of the International Program both within and outside the Hospital.
7. Delivers concierge-level attention to service for each patient.
8. Other assignments as necessary.
Qualifications
Bachelors Degree required 3-5 years in a health care setting with administrative responsibilities preferred Bilingual or Multilingual preferred Arabic fluent (spoken and written) required.
1. Superior interpersonal skills to interact effectively with all levels of staff patients families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach
2. Proficiency in medical terminology.
3. Proficiency in computers especially Microsoft Office.
4. Familiarity with a hospital environment preferred.
5. Excellent organizational and time management skills.
6. Ability to work well under pressure and to handle sensitive information and multicultural matters.
7. Ability to relate to patients from varied countries and backgrounds and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity.
WORKING CONDITIONS: Busy office environment with frequent interruptions. Due to the size and complexity of the department the work can be high paced and challenging at times.
Additional Job Details (if applicable)
Arabic fluent (spoken and written) required.
- Medical Dental and Vision insurance
- Tuition Reimbursement
- Generous Paid Time Off
- 50% Off MBTA passes
- Access to childcare resources and emergency backup care
- 403(b) Cash Balance Retirement Plan and Tax-Sheltered Annuity options
- Exclusive Perks discounts on tickets and passes for ski resorts museums sporting events and more
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$52000.00 - $74401.60/AnnualGrade
5EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
