Salesforce Admin (Remote) – Service Desk Operations

Reporting to the Senior Manager Application Support you will support our Partner Solutions client/member platform and associated services and systems provide excellent customer service and help resolve customer application issues.

Support Responsibilities:

• You will research diagnose complex software issues raised by clients/members
• Assessment alert/exception conditions raised by our Operations teams.
• You will develop test and then implement SQL queries to aid in the investigation and analysis of issues
• Examine error logs and database content to determine the cause of a problem
• You will document and implement workaround solutions wherever possible
• Document steps to reproduce issue for internal and external resources
• Document processes procedures and technical instructions for future reference
• Create/manage production/staging support tickets

Qualifications :

• Bachelors Degree in Computer Science or related field
• 3 years of development or technical support experience
• Experience with Salesforce including Tier 2 support for Salesforce related issues.
• Resolve login problems permission errors and data access issues. Salesforce Admin Certification
• Experience with MuleSoft including Investigating and resolving complex integration issues across systems connected with MuleSoft.
• Analyze logs and error messages from Anypoint Runtime Manager and external monitoring tools (e.g. Splunk Datadog)
• Experience supporting sites using API and SDK integration
• You have knowledge of Linux PHP HTML JavaScript CSS XML MySQL Shell scripting
• You can work with DataDog and Splunk to analyze log data and trouble shoot issues
• You can troubleshooting and implementing Web technologies
• You have worked with Amazon cloud technologies
• You have knowledge of programming and software development concepts
• Demonstrated experience approaching a problem from different angles analyzing pros and cons of different solutions capabilities with customers
• You can handle on-call activities
• You have ServiceNow ITSM experience

Additional Information :

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical dental vision and matching 401K
• Flexible work environment ability to work remote hybrid or in-office
• Flexible time off including volunteer time off vacation sick and 12-paid holidays
• Explore all our exciting benefits here: Experian our people and culture set us apart. Were committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance development wellness collaboration and recognition we focus on what matters. Our people-first approach has earned us global recognition: Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work 2025 in 26 countries and Glassdoor Best Places to Work 2024 among others.

  Want to see what life at Experian is really like Explore Experian Life on social or visit our Careers Site.

  #LI-Hybrid

  
  

  Remote Work :

  Yes

  
  

  Employment Type :

  Full-time