[MSO] ServiceNow Consultant
[MSO] ServiceNow Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Project - the aim youll have
Join our team to build a new ServiceNow instance focused on B2B Customer Service Management (CSM) and IT Service Management (ITSM) with a clean CMDB aligned to CSDM 5.0. Youll implement product features the right way (configuration first minimal scripting) wire up priority integrations and help us land measurable improvements in SLA MTTR and process compliance.
Position - how youll contribute
- Build: Configure and extend CSM & ITSM (Incidents/Cases Change Problem Request) Agent Workspaces Service Catalog SLA Knowledge email & Teams communications.
- ITOM CMDB/CSDM: Model services and CIs set up IRE rules event management import sets/transform maps health dashboards relationship mapping.
- Integrations: Implement secure upgrade-safe integrations using IntegrationHub MID Server and REST/webhooks.
- Access & data: Support LDAP groupbased role mapping review ACL/RBAC for MVP processes; follow platform security hardening guidance.
- Automation & Flow: Orchestrate Day-0/Day-2 activities via Flow Designer; design clean reusable sub-flows.
- Quality: Write ATF tests participate in code/config reviews maintain update sets/app repo and support the Dev Test Prod pipeline.
- Analytics: Build essential reports and Performance Analytics (basic) for operations dashboards.
- Documentation: Contribute to Solution Designs SOPs and user guides; log risks in RIDAC (within SPM).
- Hypercare/BAU: Support go-live and early life stabilization for the new instance.
Qualifications :
Expectations - the experience you need
- 36 years hands-on ServiceNow development (JavaScript/Glide Business Rules Client Scripts UI Policies/Actions Scripted REST).
- Proven delivery in ITSM and/or CSM (workspace configuration Case/Incident flows SLAs catalog & approvals).
- Strong CMDB/CSDM understanding (CSDM 5.0 IRE class model relationship design import sets).
- IntegrationHub & MID Server experience (secure REST credentials error handling retries).
- Solid grasp of ITIL v4 practices; can translate process to platform OOTB-first.
- Comfortable with ATF update sets/app repo and controlled releases.
- Excellent English communication; stakeholder-friendly concise and structured.
Additional skills the edge you have
- Certifications: CSA CIS-ITSM CIS-CSM CAD (or equivalent track record).
- Experience with Performance Analytics Workspaces AWA.
- Familiarity with enterprise identity (LDAP groups SSO via Azure AD).
- Exposure to infrastructure feeds (e.g. virtualization/config sources) and event-to-incident patterns.
Additional Information :
Our offer professional development personal growth:
- Flexible employment and remote work
- International projects with leading global clients
- International business trips
- Non-corporate atmosphere
- Language classes
- Internal & external training
- Private healthcare and insurance
- Multisport card
- Well-being initiatives
- Position at: Software Mind Poland
Additional skills the edge you have
- ServiceNow certifications such as Certified Application Developer Certified Implementation Specialist (ITSM or CSM).
- Knowledge of ITOM as a secondary or nice-to-have skill.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Sales Experience
- Direct Sales
- Hyperion
- Financial Services
- Financial Concepts
- Banking
- Oracle EBS
- Securities Law
- Peoplesoft
- Oracle
- Financial Management
- Workday
