Sr. Community Engagement Specialist, Transportation Partner Experience

The Transportation Partner Experience (TPX) Communities team is seeking a digital community engagement manager to connect with and support our Delivery Service Partners (DSPs) in North America. Our mission is simple: drive engagement advocacy and business success among the critical functions in Amazons supply chain and logistics networks. We do this by building digital communities that connect inform and inspire the ecosystem of entrepreneurs and business owners who partner with Amazon to improve delivery flexibility speed and reliability for our customers. We measure our success through the positive impact we deliver for community members businesses but also in the relationships we enable community members to build with each other and Amazon.

As a community engagement specialist you will be responsible for building and executing the strategies that support community member engagement with each other and with Amazon. This includes (1) community engagement and moderation strategy (2) issues management response and (3) cross-functional stakeholder management both with internal and external partners. Ultimately you will spend each day obsessing over the community member lifecycle to support community members and help improve their experience partnering with Amazon.

This role requires developing and maintaining a deep understanding of Last Mile operations delivery processes and business metrics to effectively advocate for DSPs and drive meaningful improvements. The ideal candidate must be a strong communicator with issues management experience and excellent writing skills to clearly communicate complicated scenarios. You are known for being a generalist a true dot-connector with the ability and judgment to know when and where to Dive Deep. You are known for being highly organized and process driven and can juggle multiple projects at once. You must enjoy a fast-paced deadline-oriented environment and thrive in ambiguity. This role will also frequently engage with a variety of stakeholders from program product and technology team and your ability to earn trust and influence others is critical to your success. Ultimately you are a relentless advocate for the DSP community and you insist on the highest standards for improving their experience working with Amazon.

If youre looking to build community through new issues management and moderation strategies to strengthen the digital community value proposition were your perfect match. Come help us learn invent and grow!

Key job responsibilities
Key job responsibilities
Manage complex fast-moving and unexpected communications challenges with high judgment and professionalism
Craft and manage reactive messaging strategies for sensitive program changes or situations that carry reputational risk for the DSP program
Synthesize community member concerns and build an action plan for how to address the hot topics
Write develop and manage approvals of Amazon-to-DSP communications within a tight turnaround
Build a moderation playbook to support both issues and proactive community engagement
Continuously improve the community guidelines and strategies to remind the community about them
Partner with Manage complex fast-moving and unexpected communications challenges with high judgment and professionalism
Craft and manage reactive messaging strategies for sensitive program changes or situations that carry reputational risk for the DSP program
Synthesize DSPs concerns and build an action plan for how to address the hot topics
Write develop and manage approvals of Amazon-to-DSP communications within a tight turnaround
Build an Issues Playbook to integrate our process for deploying information to DSPs and DAs for high-severity issues

- 6 years of professional non-internship marketing experience
- Experience using data and metrics to drive improvements
- Experience building executing and scaling cross-functional marketing programs
- Experience developing and executing campaigns across a multitude of timezones and languages
- Experience with Excel or Tableau (data manipulation macros charts and pivot tables)
- Experience using Microsoft Excel to manipulate and analyze data

- Experience utilizing systems and tools involving email web analytics and CRM (Marketo Tableau Salesforce etc.) for targeting segmentation reporting for demand generation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106400/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.