Customer Service Representative

Lisbon - Portugal

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Service Representative to join their team in Lisbon.

Position: Customer Service Representative

Location: Lisbon Portugal

Work model: on-site

Employment type: fixed term (6 months)

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Provide customer support across multiple communication channels (phone email and chat).
Respond to inquiries regarding products services and general information while addressing concerns or complaints.
Manage complex or sensitive cases including escalations from external authorities or stakeholders.
Coordinate booking or reservation processes including creation modification and cancellation.
Support administrative and back-office functions such as processing tickets adjustments and cancellations.
Deliver accurate timely information to assist customers in making informed choices.
Strive to exceed customer expectations by creating positive and memorable service experiences.
Practice active listening to understand customer needs and offer personalized solutions.

REQUIREMENTS:

Fluent in Spanish and English both verbal and written.
At least 6 months of experience in a customer service or similar role (required).
Experience in a specialized service industry (e.g. travel hospitality or related field) is an advantage.
Excellent communication skills with the ability to show empathy and work effectively in a team.
Familiarity with industry-specific software or booking tools is preferred.
Working schedule: Monday-Sunday 8AM-9PM shifts with 2 days off rotating.

OFFER:

Competitive salary with performance-based incentives.
Professional growth opportunities within the BPO industry.
Collaborative and supportive work environment.
Access to exclusive travel perks and discounts.

We are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Service Representative to join their team in Lisbon. Position: Customer Service Representative Location: Lisbon Portugal Work model: on-site Employment type: fixed term (6 months) Remune...