Operational Trainer Intake
Operational Trainer Intake
Posted on :
30-09-2025
Employer Active
1 Vacancy
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Job Description
Our Company
Amerita
Overview
The Intake Operational Trainer is responsible for educating new and existing Intake team members on Ameritas processes systems and compliance requirements. This role provides intensive training to local and regional pharmacy sites ensuring staff are proficient in referral processing insurance verification documentation standards and compliance with state federal and accreditation requirements. The Trainer supports operational consistency drives adoption of best practices and ensures Intake staff are equipped to provide timely and accurate referral management that supports Ameritas patient care and business objectives.
Responsibilities
- Delivers structured onboarding and continuing education programs for Intake staff across pharmacy sites
- Provides hands-on on-site training for new pharmacy launches expansions or remediation needs
- Develops and maintains training materials SOPs job aids and e-learning modules
- Facilitates refresher courses to address compliance updates workflow changes or system enhancements
- Ensures all training aligns with Amerita policies HIPAA URAC/ACHC/Joint Commission standards and payer requirements
- Creates and administers assessments to validate staff competency post-training
- Identifies gaps in compliance or performance and deliver targeted corrective training
- Collaborates with Compliance and Quality teams to integrate new regulations into training
- Serves as a subject matter expert (SME) on intake processes referral workflows and insurance verification
- Trains staff on accurate documentation referral turnaround expectations and communication standards
- Conducts audits and monitoring of staff performance post-training to ensure adoption and retention
- Partners with site leaders to develop strategies for improving referral accuracy timeliness and intake efficiency
- Continuously update training programs to reflect operational best practices and system changes
- Tracks and report on training participation completion and impact on performance metrics
- Incorporates adult learning methodologies and interactive training techniques to maximize retention
- Strategizes new methods to increase knowledge retention and employee engagement during training
Qualifications
- Bachelors Degree in Learning and Development Business Management Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school or certificate program in pharmacy and/or healthcare required
- Pharmacy Technician Certification or in process required
- One to three years experience in specialty pharmacy preferred
- One to three years experience in a healthcare leadership role preferred
- Three to five years pharmacy experience required
- Certification through the Association for Talent and Development (ATD) preferred
- Certified Professional in Training Management (CPTM) designation preferred
- Highly effective in working objectively with a diverse group of people and must demonstrate communication organizational administrative and office skills
- Computer experience to include adjudication and billing software and the ability to learn the Companys software system
- Ability to define problems collect data establish facts and draw valid conclusions
- Excellent skills in the following areas: verbal/written communication computer/data entry/software proficiency interpersonal and relationship-building skills self- discipline attention to detail and the ability to maintain strict confidentiality
About our Line of Business
Amerita an affiliate of BrightSpring Health Services is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service our vision is to combine the administrative efficiencies of a large organization with the flexibility responsiveness and entrepreneurial spirit of a local provider. For more information please visit . Follow us on Facebook LinkedIn and X.
Additional Job Information
- Bachelors Degree in Healthcare Administration Business Learning & Development or related field preferred; equivalent experience considered.
- Pharmacy Technician Certification (CPhT) or relevant healthcare intake experience required.
- 35 years of experience in healthcare intake infusion pharmacy or specialty pharmacy operations.
- Prior training/education experience strongly preferred.
- Strong knowledge of insurance verification referral processing and compliance requirements.
- Excellent verbal/written communication facilitation and interpersonal skills.
- Proficient in Microsoft Office Suite and pharmacy/intake software platforms; LMS experience preferred.
- Ability to travel up to 6070% to pharmacy sites nationwide.
- Training & Facilitation
- Compliance & Regulatory Knowledge
- Operational Expertise in Intake/Referral Management
- Communication & Interpersonal Effectiveness
- Analytical & Problem-Solving Skills
- Adaptability in Fast-Changing Environments
Salary Range
USD $37.06 - $44.47 / Year
Employment Type
Full-Time
Key Skills
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