Field Service Manager
Field Service Manager
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Job Description
Imagine yourself
Doing meaningful work that makes an everyday impacton the world around you.
Owning your ambition and fueling your career growth
Joining a companywith a proven track record of success and an exciting future.
AtHach() a Veralto company we ensure water quality for people around the world and every team member plays a vital role in that mission. Our founding vision is to make water analysis betterfaster simpler greener and more informative. We accomplish this through teamwork customer partnerships passionate experts and reliable easy-to-use solutions.
As part of our team and the broaderVeraltonetwork youll be part of a unique work environment where purpose meets possibility: where youll make an immediate measurable impact on a global scale by enabling the worlds everyday water needs and where youll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes of climate change and global health were working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: offer:
Professional onboarding and training options
Career coaching and development opportunities
Health dental vision benefits and 401(k) with match starting day 1
Competitive Paid Time Off
The Field Service Manager reports to the Field Service Senior Manager. We will rely on you to successfully deliver and execute on Hachs field service contract and on-demand obligations. You will also be responsible for recruiting hiring and developing Field Service Technicians (FSTs) tracking business and operational trends and enhancing the customer-Hach relationship.
This is a remote position that can be based in either the greater Houston TX area or the greater Phoenix AZ area. Several locations have been listed for marketing purposes but only one position is available.
In this role you will:
Engage in active performance management activities including associate recognition training coaching and discipline.
Evaluate associate skillsets maintain skills matrix identify and plan development and growth opportunities; build talent funnel.
Drive safety quality delivery inventory and productivity initiatives. Track and analyze data to identify and respond to volumes trends and drivers.
Establish and maintain strong customer relationships by making periodic contact/visits exploring specific needs resolving problems and establishing service strategies.
Follow the environmental health and safety work policies of both Hach and the customer.
Review customer service contracts and adjust planned FST effort requirements.
Travel to customer sites and ride along with FSTs to evaluate performance build relationships and evaluate compliance with standard work.
The essential requirements of the job include:
Bachelors Degree in Business Management Engineering or a related field or equivalent experience required
3 or more years of experience in a leadership role with key responsibilities focused on hiring associate development performance management and accountability to achieving business objectives
3 or more years of experience working in field service technical service and/or customer-focused role
Proficiency in the use of Microsoft Office applications including Excel PowerPoint Outlook and Word
Background with ServiceMax or Salesforce including report development data input data analysis and dashboard creation preferred
A drivers License and an acceptable driving record in compliance with Hach policy is required
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $105000 - $112000 USD per job is also eligible for Bonus Pay.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
Manager
Employment Type
Full-Time
