The selected candidates will also be providing advice and assistance to internal Oracle employees on various customer situations and escalated issues.
Some of the roles duties include:
Consulting with customers on complex use of Oracle products
Contributing significantly towards the My Oracle Support Database communities
Analyzing work load implementing changes to improve productivity
Proactively contributing to increasing the teams efficiency by sharing knowledge providing feedback about best practices writing tools
Qualifications
Technical degree i.e. BS in Computer Science Management Information Systems Science Engineering Math Physics Chemistry or proven professional and technical experience.
Soft skills:
Excellent written and verbal communication skills in Spanish and English
Performing under pressure
Problem Solver Analytical thinker
Flexibility to work in different shifts and off days including holidays and weekends.
Technical Skills:
- Thorough understanding of the Oracle product features
- Database architecture knowledge and basic database administration
- Familiarity with Linux/ Unix/ Windows Administration concepts
- For the Exadata Team
- Exadata RAC ZDLRA Backup and Recovery RMAN knowledge of various restore and recovery scenarios
- Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.
- Networking
Mexico: OTA-RM-MX
Career Level - IC3
Career Level - IC3
Required Experience:
Unclear Seniority
Oracle provides the world's most complete, open, and integrated business software and hardware systems, with more than 370,000 customers—including 100 of the Fortune 100—representing a variety of sizes and industries in more than 145 countries around the globe. And Oracle's 110,000 gl ... View more