Engineer
Engineer
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1 Vacancy
Job Description
Job Overview:
We are seeking a highly skilled and experienced Engineer to join our Managed Services team. The Engineer plays a critical role in providing advanced technical support solving complex issues and delivering strategic IT solutions for our clients. You will act as the highest escalation point for support tickets mentor junior engineers and work directly with our clients to ensure seamless IT operations.
This role requires a deep understanding of infrastructure networks and systems combined with excellent communication and problem-solving skills.
Key Responsibilities:
Escalation Support: Provide advanced troubleshooting and technical support for escalated issues that Tier 1 and Tier 2 teams are unable to resolve including servers networks and critical infrastructure.
System Administration: Manage and maintain clients IT environments including servers virtualization platforms (VMware Hyper-V) cloud infrastructure (Azure AWS) and network configurations.
Network Management: Configure and troubleshoot firewalls VPNs switches routers and wireless solutions ensuring optimal network performance and security.
Security Management: Implement and manage security solutions including firewalls antivirus endpoint protection vulnerability management and patching protocols.
Documentation: Maintain comprehensive and up-to-date documentation for systems processes and client environments.
Mentorship & Training: Provide guidance mentorship and training to Tier 1 and Tier 2 engineers to improve overall team performance.
Automation & Optimization: Develop scripts and automation workflows to enhance service efficiency streamline tasks and reduce manual intervention.
Vendor Management: Collaborate with hardware and software vendors to troubleshoot and resolve issues.
Required Skills & Qualifications:
Experience: Minimum 5 years of experience in an IT support role preferably within an MSP environment.
Expert-level knowledge of Microsoft Windows Server (Active Directory DNS DHCP Group Policy etc.)
Strong experience with virtualization platforms (VMware Hyper-V).
Proficient with cloud platforms (Microsoft Azure AWS).
Deep understanding of networking principles and devices (firewalls switches VLANs VPNs etc.).
Experience with backup and disaster recovery solutions.
Advanced troubleshooting skills for hardware software and network issues.
Certifications: Relevant certifications such as Microsoft Certified Solutions Expert (MCSE) Cisco Certified Network Professional (CCNP) VMware Certified Professional (VCP) or AWS Certified Solutions Architect.
Problem-Solving: Ability to solve complex technical issues efficiently and independently.
Communication: Strong verbal and written communication skills to interact with clients vendors and colleagues.
Time Management: Ability to manage multiple tasks and projects with varying priorities in a fast-paced environment.
Attention to Detail: Ability to document solutions clearly and ensure no details are overlooked.
Preferred Qualifications:
Experience with Managed Services Tools: Familiarity with Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms.
Employment Type
Full Time
