Workplace and Collaboration Services (W&CS) Engineer

Relocation Assistance Offered Within Country
Job Number#169339 - Tokyo Tokyo-To Japan

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

Role Name : Workplace and Collaboration Services (W&CS) Engineer

Role:

Workplace and Collaboration Services (W&CS) Engineer will be responsible for

• Coordinating and managing critical support to business teams

• Planning and coordination for local projects

• Developing and maintaining partnerships with business users

• Partnering with Regional Infrastructure Manager and Workplace and Collaboration Services team in Mumbai

Responsibilities:

• Acts as a liaison with the Regional Infrastructure Manager in order to escalate and resolve subsidiary and business issues and requirements and ensure business critical infrastructure issues are resolved in the appropriate manner

• Provide local coordination and planning for infrastructure grid projects

• Ensure alignment with GIT standards policies and procedures

• Coordinate and manage with relevant people any system performance and reliability issues

• Ensure audit compliance

• Perform IT related administration activities and ensure 100% compliance with maintenance policies and security requirements at all times (by diligently executing the ISM checklist activities)

• Keep all relevant stakeholders (business and GIT) fully informed on plans progress issues and risks

• Promote teamwork in both the local and global organization

• Manage PC and IT equipment procurement replacement and maintenance including asset tracking leasing and budget aspects. Manage relationships with external vendors where appropriate.

• Review support issues and provide second level site support as required (eg Active Directory LAN/WAN communications software deployments email and collaboration tools)

• Build and maintain an effective relationship with the business users

Scope of work locally for Japan:

Required Competencies:

Business Partnership/relationship management

• Establishes trust and credibility by engaging in open and candid communication with the business partners

• Able to influence partners expectations and decisions

• Tailors technical language to the level of technical understanding of the user

Planning/Priority Setting

• Sets realistic milestones and actionable plans to support successful project achievement

• Monitors progress and adapts plans according to changes in circumstances

• Anticipates and removes potential roadblocks and develops contingency plans when needed; proactive

Teamwork and Collaboration

• Works effectively with people in other departments functions and regions

• Willing and capable to lead standardization across subsidiaries in the region

• Ability to work effectively as a member of a local regional or global team

Technical Expertise

Competent skill level in implementing and supporting the following technologies

• LAN/WAN

• Windows OS Mac OS iOS Android

• VOIP

• Google G-suite

• Printers

Knowledge Sharing and Acquisition

• Seeks out learning opportunities

• Willingly transfers technical business and general knowledge and expertise to others

Maintaining Standards and Compliance

• Champions GIT standards with internal and external business partners

• Explains rationale for adhering to standards to business partners

Qualifications & Experience:

• Bachelors degree (preferred majors in Computer Science Information Technology Mathematics Engineering or Business) OR equivalentrelated work experience.

• Minimum of two years of experience working in an IT support environment. (preferably multinational environment)

• Business level verbal and written proficiency in both English and Japanese

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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