Technical Implementation Specialist
Technical Implementation Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
At Paymentology we re redefining what s possible in the payments space. As the first truly global issuer-processor we give banks and fintechs the technology and talent to launch and manage Mastercard Visa cards at scale across more than 60 countries.
Our advanced multi-cloud platform delivers real-time data unmatched scalability and the flexibility of shared or dedicated processing instances. Its this global reach and innovation that sets us apart.
We re looking for a Technical Implementation Specialist to guide customers through onboarding assist with technical integration provide ongoing support and drive automation initiatives. This role serves as a key technical liaison between Paymentology and its customers ensuring effective communication smooth onboarding and the delivery of exceptional service throughout the customer lifecycle.
What you get to do::
- Lead customer setup and onboarding including key and certificate exchange configuration and parameter gathering for both test and production environments
- Ensure smooth onboarding of customers onto Paymentology systems adhering to security protocols and compliance requirements
- Identify opportunities for automation to streamline customer setup integration and support processes
- Define requirements for automation tools and workflows to enhance efficiency and scalability
- Offer technical expertise and guidance to address integration challenges and optimise system performance
- Conduct system configuration customisation and integration activities as needed
- Troubleshoot technical issues and recommend solutions to ensure system functionality and performance
- Serve as the primary technical point of contact for customers facilitating clear and effective communication between Paymentology and its clients
- Assist customers in generating transmitting and deploying cryptographic keys in accordance with industry standards and best practices
- Manage key/certificate exchanges with customers payment networks and other involved parties ensuring secure and compliant key management practices
- Develop and execute test plans to validate system functionality and performance
- Create and maintain project documentation including requirements design specifications and implementation plans
- Train new team members on customer onboarding procedures technical support protocols and best practices
What you can look forward to::
At Paymentology it s not just about building great payment technology it s about building a company where people feel they belong and their work matters. You ll be part of a diverse global team that s genuinely committed to making a positive impact through what we do. Whether you re working across time zones or getting involved in initiatives that support local communities you ll find real purpose in your work and the freedom to grow in a supportive forward-thinking environment.
Travel:
< 10%
Requirements :
What it takes to succeed:
- Knowledge of database management systems
- Knowledge of IT security principles practices and protocols
- Knowledge of AWS services
- Proficiency in troubleshooting technical issues related to software hardware and network systems
- Knowledge of key technologies and platforms relevant to digital payments such as cloud computing SaaS networking protocols and security principles
- Understanding of key management and certificate management practices
- Proficiency in Microsoft Office Suite including Word Excel PowerPoint and Outlook
- Customer-centric mindset with excellent problem-solving and decision-making abilities
- Excellent written and verbal communication skills in English
Education and Experience
- Bachelors degree in Computer Science Information Technology Engineering or a related field
- Minimum 2 years of experience in technical project management
- Experience managing complex projects with multiple stakeholders and cross-functional teams
Remote Work :
Yes
Employment Type :
Full time
Employment Type
Remote
