Lead Salesforce Solution Engineer
Lead Salesforce Solution Engineer
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$ 93000 - 136000
1 Vacancy
Job Description
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary
STERIS is seeking a Lead Salesforce Solution Engineer with deep expertise in Salesforce Field Service and Service Cloud to join our internal Business Systems team. This role is central to our multi-year Salesforce transformation starting with the initial implementation of Field Service and Service Cloud in years 12 and continuing to drive scalability optimization and innovation across our service operations.
Youll lead the analysis design and delivery of integrated Salesforce solutions that support field service repair center and customer support workflows. This includes translating business needs into scalable configurations collaborating with technical teams and ensuring solutions are sustainable and aligned with long-term business goals.
*This is a remote position. Qualified candidates must currently be located in the continental U.S. with a preference for the Eastern and Central time zones.
What Youll Do as a Lead Salesforce Solution Engineer
- Lead requirements gathering sessions using structured techniques such as interviews workshops and story mapping.
- Translate business needs into clear concise user stories and functional specifications.
- Design and document scalable Salesforce solutions across Field Service and Service Cloud including work order management technician scheduling mobile workflows and case management.
- Configure Salesforce objects fields flows page layouts and record-triggered automations.
- Collaborate with developers to support integration design data modeling and platform extensions.
- Participate in testing cycles (QA and UAT) defect triage and go-live readiness.
- Maintain system and business process documentation and support end-user training.
- Mentor junior analysts and review their work for accuracy and completeness.
- Support production issue resolution and ensure timely communication with stakeholders.
The Experience Skills and Abilities Needed
Required:
- Bachelors Degree or equivalent combination of education and experience
- 10 years of experience in software development lifecycle with demonstrated experience in the Salesforce platform.
- Proven experience with Salesforce Field Service and Service Cloud implementations.
- Strong understanding of agile methodologies and ability to write clear concise user stories.
- Hands-on experience with Salesforce configuration and low-code automation tools (Flow Process Builder).
- Experience mentoring junior team members and leading cross-functional initiatives.
Preferred:
- Preferred 10 years of experience in Service Organizations.
- Salesforce certifications (e.g. Field Service Consultant Service Cloud Consultant Administrator).
- Certified Scrum Master or Product Owner.
- Experience with automated testing tools and business intelligence platforms.
- Role is listed as remote with large preference for candidate to reside in EST or CST zones
Other:
- Excellent communication facilitation and presentation skills.
What STERIS Offers
At STERIS we invest in our employees and their families for the long term! STERIS wouldnt be where it is today without our incredible people. We shares our success together with you by rewarding you for your hard work and achievements.
Here is just a brief overview of what we offer:
- Competitive Pay
- Extensive Paid Time Off and (9) added Holidays.
- Excellent healthcare dental and vision benefits
- 401(k) with a company match
- Long/Short term disability coverage
- Parental Leave
- Additional add-on benefits/discounts for programs such as Pet Insurance
- Continued training and educations programs
- Excellent opportunities for advancement in a stable long-term caree
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Pay range for this opportunity is $93000-$136000.This position is also eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums if higher than range listed. Pay rates are based on a number of factors including but not limited to local labor market costs years of relevant experience education professional certifications foreign language fluency etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
Employment Type
Full Time
