Procurement Senior Specialist
Procurement Senior Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Procurement Senior Specialist to join our Procurement this role you are expected to lead the support by providing strong leadership subject matter expertise and in-depth knowledge of the end-to-end procurement process including integration points with other teams as well as providing strong functional knowledge on various applications used by the company.
Have the skills and knowledge for the job Learn more about the opening below!
Key Responsibilities:
Lead Manulifes Incident Management process for all Ivalua and P2P related incident and inquiries in the respective time zone assigned by providing subject matter expertise and in-depth knowledge of the end-to-end process including integration points on the over-all procurement process.
Support the business through regular and daily monitoring of the Ivalua Support mailbox and established incident management tool to respond timely and resolve business requirements.
Meet or exceed SLA requirements for both incident response and resolution tickets.
- Handle complex cases and escalations through proper validation of issues whether access master data functional or technical in nature.
Engage with application end users to analyze and document issues and take responsibility for their successful resolution.
Conduct user-acceptance testing to validate permanent solutions to incidents and problems as well as new functionality implementations.
Qualifications:
College/University graduate
Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
At least 5 years of experience in procurement procurement process or procurement systems
Experience working with procurement contracts and related legal document is an advantage.
Ability to learn new technologies and tools quickly and work effectively in a changing environment.
Knowledgeable in Procurement system SAP Ariba Ivalua Coupa Oracle.
Amenable to work on a permanent night shift schedule.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Employment Type
Full-Time
