Service Manager ECA North
Service Manager ECA North
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
Starting October 2025 On-site Support (OSS) and Infrastructure Services (INS) will be strategically unified under a new team:Infrastructure Support Services (ISS). This integration is designed to enhance the efficiency and consistency of IT service delivery while also creating new growth and development opportunities for the team.
As an Infrastructure Support Services (ISS) Services Manager for Europe and Central Asia (ECA) North region you are responsible for the delivery of onsite support within your geographical locations and coordinating remote backbone support globally during your time zone.
This means that you are responsible for ensuring that all such users receive the agreed IT support whenever there is physical presence or remotely to resolve IT issues and fulfil IT requests.
The role will be based in Lund but will act over the entire region as well as collaborate with colleagues on a global level. You are also responsible for a high-performance team of 15 employees and 10 consultants as a line manager and people leader. You will be reporting to the Senior Service Delivery Manager (Infrastructure Support Services).
What you will do
As Service Manager you will:
- Ensure that service is delivered according to defined KPIs.
- Continuously work to improve the service both from a regional perspective as well as contributing to improve the service at a global level.
- Collaborate with the corresponding IT Business Partner Product Owners and relevant stakeholders to address any needs and concerns that are in scope for the service.
- Be involved in the decision-making process for computers printers monitors and computer accessories in the ECA North region by following up budget utilization making sure that is within the top-down restrictions.
- With the assistance of a data center manager you will be overseeing the Lund Data Center to be future/ready.
- Collaborating with other ISS Service Managers in global initiatives to extend your support and improve service efficiency.
- Communicate coordinate and organize a response team in case of Major Incidents affecting your time zone and/or provide time zone coverage.
- Be the contact person for any escalations within the ECA North region.
We believe you have
- We believe that you are a person who works in a proactive way driven by results and pays attention to details.
- To build and maintain successful relations with stakeholders at all levels comes naturally for you. Furthermore you are business-oriented and can connect strategy with daily operations.
- You collaborate well and you have strong communication skills and know how to engage others.
- Strong appetite to challenge the status quo and find new ways of working to improve service efficiency at the same time you have the ability to drive changes to reap the anticipated outcome.
- Capable of building developing and guiding a high-performing team working as a people manager.
- You enjoy working in a geographically and culturally diverse position.
- Capable of coordinating projects like an office move as the single point of contact for IT-related support services.
- You have at least 7 years of IT knowledge and a bachelors degree in IT or other relevant areas.
- You have a broad technical understanding of IT infrastructure and have deep knowledge in service management and the ITIL framework like Incident Request Change and Problem Management.
- You have excellent English communication skills verbally as well as in writing.
- Speaking Swedish is an advantage
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at find out more about how it is to work at Tetra Pak in Lund take a look at the following website We are Tetra Pak Lund
This job posting expires on October 6th 2025.
To know more about the position contact Nimallan Pathmanathan at
Questions about your application contact Josephine Malalla at
For trade union information contact Sveriges IngenjörerLars Haraldsson atand Unionen Lisbeth Larsson at
Diversity equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Manager
Employment Type
Full Time
