Fraud Activity Agent German Barcelona
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Fraud Activity Agent
Location: Barcelona Spain
Employment type: Full-time on-site
DUTIES AND RESPONSIBILITIES:
- Investigate and verify suspicious or high-risk activity using internal tools guidelines and established processes
- Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
- Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
- Monitor pending cases follow up on outstanding documentation and escalate when necessary
- Maintain detailed and accurate records of investigations actions and outcomes
- Communicate professionally and effectively in sensitive or escalated situations
- Apply knowledge of risk indicators fraud patterns and process insights to prevent and mitigate risk
- Identify opportunities to improve workflows share recommendations and support process enhancements
- Demonstrate sound judgment independence and professionalism when handling high-impact cases
REQUIREMENTS:
- Fluent in German (C1) with proficiency in writing and written. As well as proficiency in English (at least B2).
- Strong analytical problem-solving and critical thinking skills
- Prior experience in fraud prevention risk management or back-office support (minimum 6 months preferred)
- Proven ability to meet or exceed performance targets and maintain professional standards
- High level of integrity reliability and accountability in all tasks
- Strong interpersonal skills including active listening empathy and adaptability
- Experience handling complex or escalated cases with professionalism
- Proficiency with research and support tools (knowledge bases search engines CRMs shipment tracking systems etc.)
- Familiarity with operating systems (iOS Android Windows) and ability to explain them clearly
- Attention to detail accuracy and autonomy in daily work
- Ability to perform under pressure make well-reasoned decisions and apply root-cause analysis
- Willingness to share best practices contribute to team improvements and continuously learn
- Dependable punctual and committed to maintaining a positive and professional work ethic
BENEFITS:
- Attractive remuneration with capped sales bonuses.
- Private healthcare coverage.
- Relocation assistance.
- Fully paid training on company processes tools and products.
- Modern office facilities in a convenient central location.
Key Skills
- Electrical
- Academics
- Customer Service
- Computer Data Entry
- Cardiac Surgery
- Freight Forwarding
About Company
Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting real ... View more
