Manager Information Services

Description

Our team and what well accomplish together:

We are a customer-driven and product-minded team within B2B at TELUS focused on evolving our companys value chain. We simplify systems and automate processes so that Sales and Operations teams can prioritize what matters most: our customers.

SMB Systems mission is to ease life for both our customers and our team. We aim to achieve this by investing smartly to reduce technical debt and legacy platforms thereby delivering a modern unified national bilingual value chain that meets the needs of our business. Our platforms support thousands ofTELUS team members daily across Canada and in both official languages and have become an integral part of their success.

As the Manager - Information Services youll lead a diverse team and foster a culture of ownership to ensure our solutions achieve strategic outcomes. Enhancing delivery speed and product launches you will collaborate with our leadership team and key stakeholders across all business levels and the CIO. Your success in this role will hinge on your ability to build strong and authentic relationships and ensure our platforms provide an excellent user experience while meeting business goals

What youll do:

• Establish a clear vision and structure empowering the team to confidently execute their responsibilities
• Create an inclusive work environment where team members feel comfortable sharing challenges and failures fostering mutual growth and improvement.
• Collaborate with the CIO to deliver creative solutions that meet business outcomes and direct investment towards modernizing our platforms
• Leverage best practices in software development to deliver incremental value and optimize benefits realization
• Support the team with regular leadership updates on inflight projects
• Embrace change to respond to evolving market conditions that impact project priorities

Qualifications

What you bring:

• Degree or equivalent in Computer or Information Science
• Familiarity in DevOps practices to enhance collaboration accelerate time to market improve quality and reliability increase efficiency enhance security andultimately deliver a superior customer experience and competitive advantage
• Product Owner certification and active practitioner with experience in different software development methodologies
• 5 years of progressive experience in software development
• Curiosity - comfortable challenging the status quo and asking why to support continuous improvement
• Creativity - able to view problems from different angles and find common ground across a diverse team to gain support and adoption
• Flexibility - ability to work with a diverse technical team and adjust to unexpected changes while balancing risk and progress
• English language both verbal and written

Great-to-haves:

• MBA and/or equivalent combination of experience and education
• Bilingual (English/French)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.