Busser

Job Summary

The Busser is responsible for maintaining a clean and pleasant dining experience by clearing sanitizing and resetting tables ensuring the dining room is well-stocked and tidy. Responsible providing friendly prompt and attentive service.

Essential Duties and Responsibilities include the following other duties may be assigned. Maintain complete knowledge of:

• All Cavatina features/services hours of operation policies and procedures.
• Cavatina layout- overall restaurant and table setup.
• Kitchen layout- work areas and stations.
• Scheduled hotel events and activities.
• Maintain confidentiality of guest and hotel information.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag.
• Attend to guest needs and requests in an attentive friendly courteous and professional manner.
• Consistently check restock and maintain proper par levels in server stations.
• Clear tables of dinnerware and linen during and after each service.
• Clean and sanitize tables and chairs prior to resetting after each seating.
• Maintain appropriate stock levels of glassware silverware and dishware.
• Refill non-alcoholic beverages as requested and needed.
• Refill salt pepper and other condiments as necessary.
• Properly and thoroughly set-up all server areas and complete all opening closing and side work duties during shift.
• Continuously observe guests to ensure that they are satisfied with food beverages and service; immediately recognize and respond to guests needs and/or requests.
• Assist servers and runners when needed.
• Ensure clear concise efficient and appropriate communication at all times with team members.
• Ensure cleanliness sanitation and functionality of work areas. Report any malfunctions and/or damages to management.
• Clean and maintain coffee machines and other equipment as assigned.
• Follow the maintenance program and cleaning schedule as assigned.
• Resolve generic guest complaints and inform management of any situations where a guest may express further concern or dissatisfaction.
• Assist with in-house events setup breakdown and service as needed.
• Abide by all control regulations laws and procedures related to food/alcohol service safety and sanitation.
• Must be able to cross-train in other Food & Beverage related areas.
• Work cohesively with co-workers outlets and departments while maintaining a positive can do attitude.
• Must be able to work under minimal supervision.
• Perform and complete additional duties assigned by management in a timely and efficient manner.

Competencies To perform the job successfully an individual should demonstrate the following competencies:

• Displays a high level of professional integrity and ethical conduct.
• Displays professional appearance and presence abiding by company standards.
• Maintain calmness and composure under high levels of pressure.
• Adapt to frequent change fast paced environment delays or unexpected events.
• Strives to continuously build knowledge and skills.
• Pays close attention to details.
• Identifies and resolves problems in a timely manner.
• Ability to multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.
• Ability to be a clear thinker analyze and resolve problems while exercising good judgment.
• Demonstrates accuracy and thoroughness while maintaining a sense of urgency.
• Is dependable and demonstrates an outstanding attendance record and is punctual.
• Constantly look for ways to improve and promote quality.
• Completes work in timely manner and meets specified deadlines.
• Observes and abides by all safety sanitation and security procedures.
• Uses equipment and materials properly.
• Follows instructions responds to management direction.
• Ability to perform job functions with minimal supervision.

Supervisory Responsibilities

This job does not have any supervisory responsibilities.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

Education and/or Experience

High school diploma or general education degree (GED); or a minimum of 1 year of related experience; or equivalent combination of education and experience. Luxury hotel/fine dining experience preferred. High volume fast-paced restaurant/bar experience preferred.

Language Skills

Ability to read and comprehend simple instructions short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement volume and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

N/A

Certificates Licenses Registrations

Food Handlers card is required.

Other Skills and Abilities

Intermediate English skills- verbal.

Additional language(s) is a plus.

Other Qualifications

Must be able to pass drug and background screening.

Must have flexible work availability- all shifts weekdays weekends and holidays.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job the employee will regularly stand; walk; use hands to finger handle or feel; reach with hands and arms; talk or hear; and smell. The employee will occasionally stoop kneel crouch or crawl; climb or balance. The employee will frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job the noise level in the work environment is moderate to loud.