Carrier Operations

Guadalajara - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Rapido Solutions Group we are committed to connecting hyper growth businesses withthe best global talent allowing customers to scale efficiently and effectively.

Our objective is to create opportunities for people to work at American companies from one of the best cities in Mexico Guadalajara and León Guanajuato.

We combine in diversity joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.

At Rapido we strive for becoming the best place to work and thats why we provide a young and vibrant work environment wellbeing programs social and environmental activities and the chance to develop in one of the most important industries of the USA.

Schedule:
Saturday 1800 Sunday 0600 / Sunday 1800 Monday 0600 / Tuesday & Wednesday

What will you be doing

Answer incoming customer calls emails and chat to provide detailed information for one-touch resolution
Data entry (documenting calls activities and emails) into our Call Center software
Process shipment change requests and follow up to ensure completion
Consistently monitor email requests and provide detailed information in a timely fashion
Regular and dependable work attendance. Be working when you are scheduled as agreed

Why do our employees choose us

Pay & Perks: Competitive pay and law benefits from day 1 above law benefits package: food vouchers private medical insurance (major and minor expenses) life insurance and savings fund.
Great Environment:Great community spirit; Diversity Equity Inclusion and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.
Work-Life Balance: Wellness & Health programs On-site Psychologist Nutritionist and Doctor.
Plus:amazing amenities like Ping-Pong table videogames area beer on FridaysSports teams and more Monthly activities.

Requirements

Who you are:

Fluent English Skills
Ability to multi-task and perform several duties at one time
Ability to establish and maintain effective working relationships with customers employees and management
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Web software and familiar with Microsoft Office products including Word Excel PowerPoint Outlook etc.

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402 Loma Real Zapopan Jalisco será la Responsable y por ende quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales. Se recaba utiliza almacena o transfiere sus datos personales con las finalidades siguientes: proceso de reclutamiento y selección de Rapido Solutions Group a efectos de ajustar su idoneidad para ocupar determinada vacante para la ejecución de ejercicios pruebas y actividades de evaluación en general envío de información de los candidatos a los clientes internos y externos relacionados con el proceso de reclutamiento y selección resguardo de la información de los candidatos para oportunidades laborales futuras registro en bases de datos internas para control y análisis de datos del área de reclutamiento y selección asimismo una vez que el candidato pasa a ser empleado para el cumplimiento de obligaciones legales inherentes a la relación existente con Rápido Solutions Group se resguarda la información con fines estadísticos y de control en las plataformas y software de administración de personal y en cuanto a los expedientes en físicos de empleados se conservan por el tiempo estipulado por la Ley Federal del Trabajo. Para cualquier asunto relacionado con el aviso de privacidad puede ponerse en contacto al correo electrónico .

At Rapido Solutions Group we are committed to connecting hyper growth businesses withthe best global talent allowing customers to scale efficiently and effectively.Our objective is to create opportunities for people to work at American companies from one of the best cities in Mexico Guadalajara and ...