Sales Support Specialist Customer Support
Sales Support Specialist Customer Support
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Job Description
At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.
This Position reports to:
Sales Support SpecialistIn this role you will have the opportunity to provide technical order and payment-related assistance/support to the internal and external customers. Each day you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is #LiOnsite
This role is contributing to the Process Automation business at Bangalore India.
You will be mainly accountable for:
Order Management
- Manage the complete lifecycle of order processing with accuracy and efficiency.
- Ensure seamless handling of Sales Orders (Sos) Purchase Orders (POs) and documentation.
- Maintain data integrity and compliance with SOPs and internal policies.
Delivery & Logistics Coordination
- Collaborate with logistics and supply chain teams to ensure timely and accurate deliveries.
- Implement proactive strategies to mitigate delays and maintain clear customer communication.
Customer Service & Issue Resolution
- Lead resolution of customer complaints with a focus on fast response and quality outcomes.
- Analyze trends in customer issues to identify root causes and implement preventive measures.
Process Improvement & Compliance
- Implement robust quality control processes focused on error prevention and continuous improvement.
- Ensure compliance with SOX operational controls and SAP module standards.
- Drive operational efficiency across all order management activities.
Qualifications for the role
- Bachelors degree BE/ . BBA; 1-2 years in Order to Cash processes.
- 1 to 3 years of experience.
- Strong communication collaboration problem-solving and root cause analysis
- Strong Knowledge SAP (SD PP MM MDG)
More about us
ABB provides a comprehensive range of integrated automation electrical and digital systems and services for customers in the process hybrid and maritime industries. These offerings coupled with deep domain knowledge in each end market help to optimize productivity energy efficiency sustainability and safety of industrial processes and operations.
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.
Fraud Warning: Any genuine offer from ABB will always be preceded by a formal application and interview process.
We never ask for money from job applicants.
For current open positions you can visit our career website and apply.
Please refer to detailed recruitment fraud caution notice using the link Experience:
IC
Employment Type
Full-Time
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