Intake and Patient Service Manager

Oak Brook, IL - USA

Yearly Salary: USD 65000 - 75000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Independence Plus is now hiring a full-time Intake and Patient Service Manager. This position will be based out of our Oak Brook IL (DuPage County) office and reports to the Vice President of HME Services. Full benefits available; PTO medical dental vision coverage and 401(k) plan.

Job Description Summary

The Intake and Patient Service Manager directly supervises the Intake and Patience Service Representative (PSR) Teams while assisting the Vice President of HME Services in the daily administrative operations and strategic objectives of the division.

Essential Job Functions and Responsibilities

Develops and manages the workflow of Intake and Patient Service Staff to improve efficiency and morale
Supervises the daily work product and completion of tasks assigned to Intake and Patient Service Staff
Assists in guiding the operations of the Intake/PSR teams to improve accuracy efficiency and patient satisfaction
Responsible for timely filing of claims by managing initial CMNs and Prior Approvals
Interacts with patients and their families daily to ensure their needs are met within our services
Works closely with the sales team RCPs Billing and warehouse staff to provide support as needed with existing referrals
Complies with and assures the organization adheres to company policies and procedures accreditation and licensing guidelines and all applicable federal and state laws
Assists Reimbursement Teams with researching / obtaining missing required documents
Recommends personnel discipline and/or changes to optimize operations
Assists with employee recruitment and interviewing for departmental staffing needs
Provides necessary training and guidance to PSRs and Intake Specialists
Participates in HME Leadership meeting and collaborates with other department leaders
Always maintains patient and company confidentiality
Monitors and builds perceptions of Independence Plus as a high-quality company
Promotes home health home nursing and respiratory / HME referrals in the healthcare community
Assists in communications for claim adjudication and discrepancies
Schedules department meetings with Revenue Cycle Warehouse Operations Respiratory Revenue Qualifications and Project Management Teams
Develops an agenda /action log for meetings with Billing issues A/R feedback error trends and process improvement and development

Requirements

Minimum 3-5 years s experience in healthcare customer service; medical equipment and supplies order processing preferred
Associates degree in health-related field or equivalent experience
Experience with electronic order entry and medical records systems Brightree experience preferred
Thorough knowledge of HIPAA HCPCS and ICD-10 coding and CMS billing procedures
Demonstrates exceptional communication skills in-person and on the phone
Strong interpersonal supervisory analytic and problem-solving skills
Ability to manage a wide variety of medically complex patient needs and requirements
Comprehensive understanding of insurance verification and payor coverage standards as it relates to order fulfillment and confirmation
Must be an energetic problem-solver able to direct resolution of complex patient/ patient issues with diplomacy
Highly organized with ability to multi-task and prioritize in an ever-changing fast-paced environment
Utilization of integrity and discretion with the management of sensitive or confidential information
Demonstrates the ability to supervise and direct personnel
Knowledge of corporate business management governmental regulations and CHAP standards
High degree of proficiency with Brightree and Microsoft Office Suite software

If you have any questions contact our Vice President of HME Services Maribel Martinez at or .

For more information about the work we do check us out on our website at or view an explainer video about our company at Independence Plus: Since 1985 Independence Plus has been a leading provider of in-home nursing rehabilitation and high-tech medical equipment and supplies. We specialize in treating adult and pediatric patients with complex medical and respiratory needs offering the highest quality one-on-one care (with 24/7 on-call support) so our patients are able to live at home and lead meaningful lives. We are headquartered in Oak Brook Illinois and are certified by Medicare accredited by CHAP and state-licensed. Our coverage area includes most of northern Illinois including Chicagoland and the Rockford area.

Salary Description

$65000 - $75000 / annually

Required Experience:

Manager