IT Operations Technician I
IT Operations Technician I
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Job Description
Job Details
Division: Nucor Business Technology
Location: Decatur AL United States
Other Available Locations: N/A
Welcome to Nucor where our unique culture sets us apart. Joining Nucor means becoming part of North Americas largest steel and steel products manufacturer offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continents largest recycler. Our vibrant culture built on personal connections and teamwork empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety efficiency and meaningful personal connections define every day enriching both our teammates and the communities we serve.
Nucor supports its teammates with top-tier benefits like Medical Dental Vision and Disability Insurance 401K and Roth accounts Profit sharing Pay-for-performance bonuses Paid parental leave Tuition reimbursement Stock program Scholarships and more.
Basic Job Functions:
Nucor Business Technology (NBT)is seeking qualified applicants for the position ofIT Operations Technician. This position is responsible for configuring operating and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise.
This position will be onsite located at our Nucor Tubular Products division in Decatur AL.
Duties of this role include but is not limited to:
- Provide technical support to employees using phone email chat and the ticketing system; provides in-person support to onsite employees and remote support to other locations
- Learn to configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
- Assist in the implementation/installation maintenance/troubleshooting and licensing of software/applications
- Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops phones printers conference room servers access control systems and network devices
- Create and support user account and group membership setups
- Procure setup configure distribute and troubleshooting of all mobile devices
- Work on projects and perform other duties as assigned
- Work a rotational on-call IT support schedule to include evenings and weekends as assigned
Safety is the most important part of all jobs within Nucor; therefore candidates must be able to demonstrate the ability to initiate lead and uphold safety policies practices procedures and housekeeping standards at all times.
Minimum Qualifications:
- 1 year technical experience supporting users with items such as computers/laptops desk phones mobile phones printers
- IT related associate degree or Equivalent combination of experience and education will also be considered
Preferred Qualifications:
- Experience installing configuring and troubleshooting MS Windows Office Outlook and other basic Windows applications
- Experienceassembling maintaining upgrading and troubleshooting computer hardware and peripherals
- Experience troubleshooting networking equipment Conference rooms audio/visual and Security systems/cameras/badges
- Experience with workstation imaging software and an MDM solution such as Intune
- Experience in a heavy industrial setting
- Customer support or helpdesk Training
- Working knowledge of Windows based operating systems and experience troubleshooting computers printers and other devices
- Understanding emerging trends in incidents and recommends solutions for reducing user problems
- Ability to documents technical process and troubleshooting guidelines including end-user frequently asked questions (FAQs) about computer systems or programs
- Ability to assist with the solving routine issues with technical skill and exceptional customer service
Nucor is an Equal Opportunity/Affirmative Action Employer M/F/Disabled/Vets and a drug free workplace
Required Experience:
IC
Employment Type
Full Time
