Customer & Market Intelligence Consultant
Customer & Market Intelligence Consultant
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Job Description
Job Title: Customer & Market Intelligence Consultant
Contract Type: Permanent
Location: Edinburgh or Alderley Park
Working style: Hybrid 50% home/office based
Closing date: 29th September 2025
We are currently looking for a Customer & Market Intelligence Consultant to join the Insight team based out of either our Edinburgh or Alderley Park office.
You will contribute to the success of the team through creating and providing customer and market intelligence data across the Royal London group ensuring impacts of any changes in customer behaviour and markets are identified and communicated effectively.
We are looking for candidates who can investigate and uncover new information and new opportunities creating entirely new reports and making recommendations to influence real change.
About the role
- Review and analyse internal and external data and identify any impacts to Royal London then make recommendations on next steps required
- Identify trends in customer data and translate analysis into clear insights that can be communicated to stakeholders
- Identify and communicate opportunities for Royal London to better support customers advisers and employers
- Support the delivery of new developments by providing customer and market intelligence to support the Customer Life stages as required
About you
- Knowledge and understanding of the financial services industry particularly pensions and savings and the legislative framework
- Good knowledge and understanding of the commercial environment facing product providers
- Strong understanding of insight tools and techniques including Power BI/Tableau/Excel
- Good communication skills with an ability to build relationships with key business functions
- A logical approach to problem solving
About Royal London
Were the UKs largest mutual life pensions and investment company offering protection long-term savings and asset management products and services.
Weve always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here -Our Benefits
Inclusion diversity and belonging
Required Experience:
Contract
Employment Type
Full Time
