Operations Technician EXTEND
Operations Technician EXTEND
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Job Description
JOB DETAILS
JOB BAND: B
CONTRACT TYPE: Permanent Full-time
DEPARTMENT: Technology Operations Studio & Broadcast Infrastructure
LOCATION: London Broadcasting House
PROPOSED SALARY RANGE: 26000 - 31000 depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.
BBC EXTEND
This role is advertised as part of ourBBC Extend programme for disabled people. To apply for this role you should identify as deaf disabled or neurodivergent and must meet either the definition of disability in the Equality Act (2010) or the definition of disability in the Disability Discrimination Act (1995) if applying in Northern Ireland. Youre broadly defined as disabled under both acts if you have a physical or mental impairment that has a substantial and long-term negative or adverse effect on your ability to do normal daily activities. This definition includes both apparent and non-apparent conditions and impairments and medical conditions such as Cancer HIV or Multiple Sclerosis.
We are committed to making the process of applying for this role as accessible as possible. If you need to discuss adjustments or access requirements for the application process or have any questions about our Extend programme please contact.
The BBC are fully committed to providing workplace adjustments to help eliminate barriers in the workface that disabled people face. To do this we have our own dedicated BBC Access and Disability Service that provides assessments and support throughout employment with us. If you are successful in applying for this role and require workplace adjustments we will work with you to get your adjustments in place.
If youd like more information on BBC Extend please visit theBBC Extend webpage. EX2324
PURPOSE OF THE ROLE
Based at the BBC headquarters in London you will join a highly skilled team of Broadcast Engineers providing 24/7/365 frontline support for hundreds of TV Radio & Music recording studios edit suites digital production systems and a wide range of underpinning technologies and infrastructure.
You will play a vital role in ensuring that event spaces desktop ringmain monitoring are maintained safe and available to productions teams creating content for TV Radio and Online platforms. You will work with the Senior Operations Technician to support audio visual systems within W1 building within the wider studio engineering support team providing support for office viewing and listening equipment and two event spaces.
WHY JOIN THE TEAM
The team responds to time-critical faults technical problems and implements solutions or devises workarounds to keep our colleagues supported. Each day can challenge your engineering expertise problem-solving skills judgment and creativity often under pressure.
You will be self-motivated proactively seeking opportunities to further develop your skills and knowledge. Teamwork and collaboration are essential learning from the experiences of your colleagues. You will need excellent communication skills dealing with colleagues faulty equipment navigating working in busy office areas and the pressure of supporting live events.
YOUR KEY RESPONSIBILITIES AND IMPACT
As a Operations Technician youll be on the frontline responsible for delivering high-quality support response in line with agreed operational procedures to ensure that equipment and systems are maintained to support programme makers producing world class content.
You will be expected to:
Demonstrate experience in an operational support or customer-facing technical role preferably supporting live services.
Demonstrate experience of overcoming challenges in operational processes producing temporary workarounds and utilizing common fixes.
Appreciate the pressures of broadcast requirements coupled with balance operational limitations and remain calm under those pressures.
Reasonable knowledge of component level electronics to understand basic electronic principals.
Knowledge of electrical safety in particular when it is safe to work on a particular part of a live system and to identify when cabling or equipment may be unsafe to use.
A high degree of computer literacy and good office software knowledge.
Collaborate with Senior technician stakeholders your engineering colleagues and to understand working practices and knowledge management information
YOUR SKILLS AND EXPERIENCE
We expect the right candidate to have the following key knowledge experience skills attitudes.
ESSENTIAL:
Ability to overcoming challenges in operational processes producing temporary workarounds and utilizing common fixes as agreed within the operations team. Demonstrable experience of working under pressure and delivering to tight deadlines.
To appreciate the pressures of broadcast requirements coupled with balancing operational limitations and the ability to remain calm under pressure. Ability to implement support structures and determine when to use escalation process in the event of tasks not being possible.
Reasonable knowledge of component level electronics to understand basic electronic principals. Ability to describe technical concepts to non-technical colleagues interpret technical documentation and how components are inter-reliant and impact the system
Knowledge of electrical safety in particular when it is safe to work on a particular part of a live system and to identify when cabling or equipment may be unsafe to use.
A high degree of computer literacy and good office software knowledge. Effective administrative skills with a flexible approach to a wide range of duties including working under desks and to perform tasks in busy office areas
DESIRED:
Familiarity with BBC health and safety standards processes and relevant regulatory requirements keep appraised of mandatory training and any relevant training assigned by your line manager.
Demonstrable problem solving methodologies.
Working knowledge of audio visual technologies and how to support them
Experience in media and creative environments.
Awareness of Electrical Safety and ability to work with live equipment
Experience of portable appliance testing and ability to spot damaged cable or equipment
Before your start date you may need to disclose any unspent convictions or police charges in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.
Required Experience:
IC
Employment Type
Full-Time
