Group Reservations Coordinator

Opportunity Group Reservations Coordinator

As aReservations & Group Coordinatoryou will be responsible for assistance with inventory management on all systems management of group blocks process reservations for guests and provide services to customers over the phone and in person.

Essential Job Functions

• Responsible for all pre-registration room blocks and handling all special reservation requests for individuals and groups
• Manage assigned group blocks including pick up or approaching cut off dates.
• Review group resumes and convey all pertinent information in the system to appropriate personnel
• Perform audits and maintenance on all systems such as PMS and CRS to ensure content and information is correct
• Process all third party commissions and reconciliations as directed by the Reservations Manager
• Ability to quickly answer guest calls and respond to guest emails with impeccable communication.
• Ability to identify research resolve and communicate guest issues and requests with expedient follow-up if necessary
• Ability to complete logs and reports accurately and expediently
• Responsible for assistance with inventory and rate management on all internet sites
• Conduct competitive rate and availability surveys
• Work with sales and catering as group rooms coordinator for room blocks
• Maintain a complete knowledge of sales strategies restricted dates rates and room types all room rates packages and promotions guestroom layouts contracted/negotiated rate agreements with clients scheduled events and guest services (hours of operation cost availability)
• Process reservations including sending reservation and confirmation letters and entering requests
• Monitor daily sales activity and alert Guest Services Manager of sold out nights group status and possible problem situations.
• Review Reservations and Guest Requests on a daily basis.

Position Requirements

• Minimum one year of experience in coordinator role in a hotel environement.
• Self-directed with a superior customer service skills.
• Able to prioritize and resolve issues based on severity and necessity
• Able to expertly manage and prioritize multiple technical issues and manage projects simultaneously.
• Hospitality PMS/POS system experience preferred.

Work Environment and Context

• Work schedule varies and may include working varied shifts holidays and weekends.

What We Believe

People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It

Centrally located on the San Francisco Peninsula in the Menlo Park Gateway Hotel Nia is redefining the expectation for high-end hospitality among Redwood City hotels in Silicon Valley.

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

To see other opportunities at this location click here.