Lodgco Hospitality Internship
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Job Location:
Mount Pleasant - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY: Responsible for cleanliness and sanitation of the hotel and maintaining established quality standards. Promotes and ensures guest satisfaction by delivering prompt courteous and quality restaurant/bar services. Serves guests at the front desk while providing the highest level of services possible in an efficient courteous and professional manner.
ESSENTIAL JOB FUNCTIONS:
- Obtain room assignments from supervisor
- Clean rooms according to established procedures
- Know correct procedure for entering a guest room
- Check room for damaged furniture and equipment
- Restock your cart at the end of each shift and return cart to storage area
- Maintain a clean and orderly housekeeping cart and storage areas
- Report all deficiencies and problems in guest rooms to the Maintenance Engineer daily
- Be alert to all possible hazards and practice safety at all times
- Adhere to Lost and Found procedures
- Provide the highest quality of service to the guests
- Follow all safety procedures and policies for all guests and employees
- Report any unusual occurrences or requests to a supervisor immediately
- Adhere to proper key control procedures
- Attend and participate in staff meetings
- Perform guest registrations (check ins & check outs) room assignments and special requests
- Understanding of daily hotel operations policies procedures and internal rules
- Knowledge of Brands operating systems and Brands customer loyalty programs
- Familiar with guest rooms locations amenities features and all other services offered
- Knowledge of room rates packages discounts and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones handle mail and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge about the city local area and attractions
- Utilize spare time for cleaning (i.e. front desk back office common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
- Promote and ensure guest satisfaction
- Money handling/accounting
- Basic cleaning duties to maintain bistro and kitchen area
- PM service includes tending bar mixing drinks and guest service Promote and ensure guest satisfaction
- Prepare and present food to guests expectations
- Safe food handling
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
- Ethical Conduct
- Communication both verbal and written
- Dependable and customer focus
EDUCATION
For College students working towards a Hospitality Degree
For College students working towards a Hospitality Degree
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required
Satisfactory criminal background screening required
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibilities.
This position has no supervisory responsibilities.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to verbally communicate listen stand for long periods of time ability to walk kneel stoop bend and lift up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to verbally communicate listen stand for long periods of time ability to walk kneel stoop bend and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local state and federal laws Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring promotion transfer compensation benefits training discipline and all other personnel practices and terms or conditions of employment will be made without regard to race color religion sex age national origin disability genetic information height weight marital status veteran status sexual orientation or any other protected characteristic under state federal or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state federal or local law.
In accordance with all applicable local state and federal laws Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring promotion transfer compensation benefits training discipline and all other personnel practices and terms or conditions of employment will be made without regard to race color religion sex age national origin disability genetic information height weight marital status veteran status sexual orientation or any other protected characteristic under state federal or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state federal or local law.
Required Experience:
Intern
Key Skills
- Culinary Experience
- Restaurant Experience
- Food Service
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- Management Experience
- Event Planning
- Employment & Labor Law
- Project Management Software
- Customer relationship management
- Restaurant Management
