Bilingual Call Center CSRs Remote
Share
Job Location:
Jersey City - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Throughout the past 30 years plus MMC one of the most trusted names in workforce management services has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job!
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Service Representative (CSR) - Remote (New Jersey Residents Only)
Pay Rate:$18.00/hr. $19.00/hr. for Bilingual (English/Spanish)
Location: Remote - Must reside in the state of New Jersey
Employment Type: Temporary project role
Project Focus: Health Care Open Enrollment Support
About the Role
We are seeking Customer Service Representatives (CSR) to support the New Jersey State Base Exchange (NJ SBE) Project during the annual Open Enrollment period. This is a front-line role providing both contact center support (inbound/outbound calls) and back-office support (data entry document processing application updates).
As a CSR you will guide individuals and families through applying for healthcare coverage answering inquiries assisting with application processing and resolving consumer issues-all while maintaining accuracy professionalism and compliance with program standards.
Compensation & Schedule
- Pay:$18.00/hr. $19.00/hr. bilingual (English/Spanish)
- Training Schedule:
- 3 weeks (M-F 8:00 AM - 4:30 PM EST)
- Must be on camera for all training and nesting sessions.
- Hours of Operation (Open Enrollment 11/1 - 1/31):
- Mon-Fri: 8:00 AM - 8:00 PM EST
- Sat: 8:00 AM - 5:00 PM EST
- Sun (last two of OE): 8:00 AM - 5:00 PM EST
- Final three days of OE: 8:00 AM - 10:00 PM EST
- One week after OE ends: 8:00 AM - 8:00 PM EST
- Non-OE Hours: Mon-Fri 8:00 AM - 5:00 PM EST
Attendance is critical during training and nesting. Pre-scheduled absences may result in removal from the project.
Responsibilities
- Answer incoming calls from consumers and provide accurate information about health care coverage.
- Assist individuals and families with new applications eligibility determinations plan enrollments and updates.
- Document all consumer interactions accurately in the system.
- Process life event changes demographic updates and disenrollment requests.
- Provide translations and escalate issues as required.
- Attend meetings and maintain knowledge of all policies systems and updates.
- Perform other duties as assigned.
Requirements
- Education: High School Diploma or GED required; Associates or higher preferred.
- Experience:
- Minimum of 6 months in customer service call center or related role.
- Strong computer and data entry skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong communication skills (verbal written and interpersonal).
- Prior headset/phone system experience preferred.
- Language: Bilingual English/Spanish strongly preferred (requires assessment).
Technical & Home Office Requirements
- Bring Your Own Device (BYOD): Must meet updated technical specifications.
- Second Monitor: Required
- Internet: Must be a wired ISP (no cellular/hotspot connections).
- Environment: Quiet private workspace free from distractions and background noise.
Hiring & Onboarding Process
- Candidates must reside in New Jersey (address will be verified).
- Thorough pre-screening and interviews conducted prior to selection.
- Participation in a Real Job Preview (RJP) is required prior to hiring decision.
Why Join This Project
This opportunity offers meaningful work helping individuals and families access healthcare coverage while building your customer service and call center experience in a supportive structured environment.
Apply today if youre ready to make a difference during Open Enrollment!
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
