Business Process Senior Associate
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were looking for aBusiness Process Senior Associateto join our Insurance Operations this role you are expected to complete requests / transactions productively and accurately to meet Service Levels set by the management with the business unit.
Position Responsibilities:
- Process and analyze transactions in line with the Service Level Agreement set with the Business Unit
- Attain Mastery of Business Unit Policies governing the transactions being processed
- Report all system issues that may affect the operations
- Such other duties and functions as assigned by Operations Management
Required Qualifications:
- With at least 1 year data/BPO experience as a requirement undergrads with 2 years of data/BPO experience
- Basic knowledge with MS office applications (Word Excel Powerpoint)
- Ability to compose grammatically correct clear and concise communication
- Minimum keyboarding skills of at least 45 words per minute
- Knowledge of browsers and relevant computer applications. Exhibits good navigation skills
Preferred Qualifications:
- Above average problem-solving skills
- Above average written and verbal communication skills
- Above average attentiveness to detail (ability to clearly understand and act on presented problem statement; to comprehend capture as well as interpret basic customer information)
- Fast and accurate data-entry skills with the ability to process high volumes of work accurately
- Adaptable to change
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Key Skills
- Change Management
- Core Java
- Gas Turbine
- General Services
- Logistics & Procurement
- Airlines
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
