Help Desk Technician
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
We are looking for an Entry-Level Help Desk Technician to join Syncromind a leading computer software company. As a Help Desk Technician you will play a crucial role in providing technical support to our clients and ensuring smooth operations. You will have the opportunity to work on a variety of projects troubleshoot issues and contribute to the overall success of our team. This position is vital in maintaining customer satisfaction and optimizing system performance.
Responsibilities:
- Respond to client inquiries and provide technical support via phone email or chat
- Troubleshoot hardware and software issues and escalate complex problems to the appropriate teams
- Install configure and update software applications and operating systems
- Document all support interactions and solutions in the ticketing system
- Assist in testing and evaluating new technologies for implementation
- Collaborate with team members to resolve technical issues efficiently
- Ensure security and privacy of client information in compliance with company policies
- Conduct regular system maintenance tasks and updates
Requirements:
- Strong problem-solving skills and attention to detail
- Excellent communication and customer service abilities
- Basic knowledge of computer hardware software and networking
- Ability to work independently and prioritize tasks effectively
- Familiarity with help desk software and remote support tools
- Understanding of ITIL framework and best practices
- Willingness to learn and adapt to new technologies and processes
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
