| Job Purpose | This position is open with Bajaj Finance ltd. Customer Satisfaction One Stop solution for any Collection related Queries of branch walk-in customers |
| Duties and Responsibilities | Responsible for giving end to end solution for any collection related complaints to the walk-in customers Responsible to coordinate with all collection departments (Credit cards GCL NPL SF Digital Non-Digital SAL PLCS) to resolve the complaint To maintain trail of complaints and ensure on time closure in system To Co-ordinate with Branch Customer Service Team |
| Required Qualifications and Experience | Excellent Customer handling skills Knowledge of Collection Process & Hierarchy Decisiveness Solution Oriented Approach Proficient in MS Excel and Advanced Excel Good communication skills & Negotiation Skills Demonstrated ability to lead from the front & excellent relationship skills. |
Required Experience:
Manager
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