Quality Coordinator

El Dorado Springs Hospital

Job Title: Quality Coordinator
Job Type: Full Time

What we offer
Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:
Comprehensive medical dental and vision plans plus flexible-spending and health- savings accounts
Competitive paid time off
Income-protection programs such as life accident critical-injury insurance short-and long-term disability and identity theft coverage
Tuition reimbursement loan assistance and 401(k) matching
Employee assistance program including mental physical and financial wellness
Professional development and growth opportunities

POSITION SUMMARY

Quality Coordinator will assist in the collection and analysis of data on Facility performance incidents and documentation to ensure provision of quality care. Assists in the development and delivery of Performance Improvement Risk Management and Staff Development activities throughout the assigned Facility to ensure that all state federal and TJC standards for care are consistently met. Assists in investigating incidents as needed. Performs a wide range of activities to facilitate healthcare quality regulatory compliance risk management and Patient Advocacy services for the Facility and the effective implementation of customer service initiatives provided by the Facility. Ability to effectively handle a wide variety of processes and tasks as delegated by the Director of Quality. Must demonstrate excellent communication and customer service skills.

ESSENTIAL FUNCTIONS

• Demonstrates excellent customer service skills in assisting patients and visitors in a prompt and courteous manner.
• Reviews all patient family or other written concerns regarding the Facility staff and/or program according to policy.
• Organizes and prepares materials for various meetings as required.
• Presents on the Facility Quality Improvement program at new employee orientation and annual competency completion.
• Inputs Quality Net MHO AMP and State data monthly semi-annually annually or as needed for the assigned location
• Audits charts for deficiencies and provides education on compliance as needed reports trends to QD.
• Collects incident reports; records analyzes investigates data and reports to QD.
• Assist QD with projects that improve care for all patients across facilities.
• Performs safety rounds on the units to identify risks and safety concerns to correct on site and reports these to QD and Safety Committee.
• Assists in ensuring hospital meets all regulatory standards including TJC Medicare state and federal laws.
• Assists in regulatory survey preparation and survey management including Systems Readiness Assessments.
• Other duties as assigned.

Minimum Qualifications

Education:

• Bachelors degree in a health-related field preferred

Licensure:

• Clinical license preferred

Experience:

• 3 years experience in a healthcare facility previous experience in a psychiatric health care facility preferred.

Other:

• Proficient in Microsoft Word and Excel. Ability to analyze complex information and use problem solving skills to determine appropriate solutions.
• Previous quality and patient advocacy experience preferred; strong customer service experience required.
• CPR certification and Crisis Prevention Training (CPI) within 30 days. May be required to work flexible hours and overtime.

STANDARDS OF PERFORMANCE

Compliance:

• Understands and adheres to Facility compliance plan and code of conduct.
• Respects confidentiality at all times; follows HIPAA guidelines for disclosing information.
• Adheres to facility department corporate personnel and standard policies and procedures.
• Treats all patients visitors and co-workers with dignity and respect.
• Always appears professional. Wears name badge at all times. Adheres to uniform standards if applicable.

Teamwork:

• Takes initiative to help the team is flexible when asked to assist in other areas.
• Consistently demonstrates positive and affirming behaviors even when addressing conflict or stressful situations.
• Demonstrates concern for overall team and understands how actions affect others. Shows a positive attitude and contributes to maintaining an enjoyable and productive work environment.
• Exhibits a high degree of discretion and judgment. Does not engage in any unfavorable behaviors such as rumors inappropriate conversations etc.

Customer Service:

• Assumes responsibility for maintaining a clean safe environment. Demonstrates knowledge of the facility and services provided.
• Greets all customers in a positive manner and demonstrates sensitivity to customers needs.
• Answers telephone appropriate to department guidelines and avoids excessive transfers.
• Provides superior customer service while never crossing therapeutic boundaries.
• Demonstrates ability to listen to patient/customers regarding problematic issues in in a non-defensive manner.

Accountability:

• Adheres to attendance requirements. Utilizes correct procedure for taking time off.
• Attends departmental and staff meetings as required.
• Is accountable and shows pride in work; strives to do more than the minimum required.Shows initiative and completes work in a timely and accurate manner.
• Acknowledge mistakes and demonstrates willingness to learn and correct them.
• Demonstrates passion and hustle in all work.

PHYSICAL MENTAL AND SPECIAL DEMANDS

• Ability to sit and stand (one-third of the shift) and walk (two-thirds of the shift).
• Ability to reach above or below waist height kneel bend stoop turn and twist (occasionally to frequently).
• Ability to see well enough to read charts treatment plans and typewritten materials.
• Ability to frequently lift and carry.
• Ability to manipulate small and large tools (telephone paper punch staplers copy machine etc.)
• Ability to work at a rapid pace and perform a variety of repetitive duties.