About the Role:

Grade Level (for internal use):

The Impact:

In this role you will have the opportunity to immerse yourself in the exciting expansion of our client segmentation model. Youll be part of the global Primary team dedicated to providing high quality client experiences through a self-disruptive mindset and collaborative pod structure. This team will focus on the growth of the overall accounts and manage client expectations to resolve the challenges they face.

Whats In It For You:

• Exposure to senior management within the client base of the Financial Institutions segment

• Working with a dynamic and global Account Management team alongside numerous internal counterparts like Product Management Client Support and Marketing

• Autonomy in owning and managing complex client relationships

• Professional and personal growth while supporting an evolving dynamic team

• Responsibilities:

• Proactive outreach to assigned accounts to ensure client satisfaction through thorough understanding of customers workflow

• Discuss current service use case

• Assess clients needs for new opportunities and work with the global teams on securing those

• Ability to excel in a matrixed environment by coordinating with Commercial Development Customer Success and other Commercial teams to promote client relationship growth

• Manage incoming calls and e-mails from assigned accounts

• Provide client training through a variety of channels

• Contact all new clients added and users to drive products adoption

• Act as point person for timely client resolution when engaging cross-functional department across MI organization and provide feedback to product management

• Document all client interactions and actively coordinate outreach efforts with thoughtful use of CRM tool

• Secure client relationships through coordination with pod lead manager and other teammates

• Demonstrate ability to communicate MIs value subscription pricing effectively and clearly

• Maintain and grow industry knowledge by attending webinars and other topical trainings

• Other tasks as assigned

Basic Qualifications:

• University degree or equivalent education.

• Experience working with corporations and professional service organizations in a client service Commercial or product support role/setting.

• Interest in solving problems for clients through the delivery of market data solutions and analytical tools.

• Proficiency in MS Office Excel and Salesforce.

• Strong interpersonal communication skills and confident in delivering product demonstrations.

Preferred Qualifications:

• Experience in client-facing roles

• Adapting to changing technology and familiarity with CRM-software (like ) SalesLoft etc.

• Provide superior customer experience through creative problem-solving skills and implementation of long-term planning/ strategy to meet the client needs

• Demonstrated ability to be an effective influential negotiator

• Strong interpersonal and communication skills

• Team player with curious attitude willing to learn

About Company Statement:

At S&P Global Market Intelligence we know that not all information is importantsome of it is vital. Accurate deep and insightful. We integrate financial and industry data research and news into tools that help track performance generate alpha identify investment ideas understand competitive and industry dynamics perform valuation and assess credit risk. Investment professionals government agencies corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI) which provides essential intelligence for individuals companies and governments to make decisions with confidence. For more information visit Statement:

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity sex pregnancy gender identity or expression color creed religion national origin age disability marital status (including domestic partnerships and civil unions) sexual orientation military veteran status unemployment status or other legally protected categories subject to applicable law.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Required Experience:

Manager