SAP Service Delivery Manager-Only SAP-US Shifts Time

NTT DATA Business Solutions Benelux

Job Location:

Hyderabad - Pakistan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Job Title: SAP Service Delivery Manager
Experience Required: 14 to 20 years in SAP Delivery Management (especially in AMS Projects)
Job Location: Hyderabad Bangalore Chennai Pune Mumbai Delhi
Work Timings: US Business Hours (Night Shifts IST)
Work Mode: Hybrid / Remote
Notice Period:Immediate - 30 Days Joiners Preferred
Qualification: Any Graduate / Post Graduate

Job Overview:

We are looking for an experienced SAP Service Delivery Manager (SDM) with a strong background in managing AMS (Application Management Services) projects across various SAP modules. The ideal candidate should have hands-on experience in SLA change request and ticketing management with direct customer-facing capabilities (not onshore roles) and minimum 2 years of recent experience in SAP SDM.

Candidates with project management consulting-only backgrounds will not be considered as this role demands active involvement with customers and SAP support teams.

Key Responsibilities:

Lead the end-to-end service delivery of SAP AMS engagements ensuring adherence to SLAs and KPIs.
Directly engage with customers providing proactive solutions and managing escalations effectively.
Oversee a team of SAP professionals across multiple modules to ensure smooth service operations.
Manage incident problem and change request processes through tools like ServiceNow Jira Remedy HPSM9/12 Vantive.
Ensure compliance with service delivery agreements and regularly track/report service metrics.
Drive revenue growth within accounts through effective account mining and value-added service proposals.
Improve operational efficiency optimize resources and manage delivery budgets effectively.
Take ownership of billing pricing and account strategy planning.
Work closely with cross-functional teams to implement enhancements and support business transformation.

Required Skills:

Proven experience as SAP Service Delivery Manager with at least 2 years of recent hands-on SDM experience.
Experience handling SAP AMS projects and leading multi-module SAP teams.
Strong experience to SLA Management Change Management Incident Management Change request and ticketing systems.
Familiarity with ticketing tools: Vantive HPSM9 HPSM12 Remedy ServiceNow Jira.
Experience in account growth billing pricing and operational efficiency management.
Experience in SAP S/4HANA in mandatory.
Excellent communication client management and stakeholder engagement skills.

Preferred Profile:

Candidates with strong delivery leadership in SAP Managed Services.
Should have worked in a customer-facing delivery role not limited to onshore support.
Should NOT be from a purely PM consulting background.

Willingness to work during US business hours from India.

We transform. SAP solutions into Value

For any questions related to Job Description you may connect with below specified contact from Recruiting.

Recruiter Name: kishore Gannapudi

Recruiter Email ID:

NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.

Required Experience:

Manager

Job Description:Job Title: SAP Service Delivery ManagerExperience Required: 14 to 20 years in SAP Delivery Management (especially in AMS Projects)Job Location: Hyderabad Bangalore Chennai Pune Mumbai DelhiWork Timings: US Business Hours (Night Shifts IST)Work Mode: Hybrid / RemoteNotice Period:Immed...