Med Info Spec Nurse
Share
Job Location:
Morrisville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
At Thermo Fisher Scientific youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research development and delivery of life-changing therapies. With clinical trials conducted in 100 countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio our work spans laboratory digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on now and in the future.
Within Medical Communications we improve patient health by supplying medical information services to our customers patients and healthcare providers. We engage with healthcare professionals regulatory agencies and pharmaceutical customers to help them navigate regulatory and compliance requirements around the world. We manage medical information inquiries document adverse events and product complaints report product launches prepare standard responses to inquiries and develop process improvements for customer implementation.
Location/Division Specific Information
United States of America - Morrisville NC OR Wilmington NC. Relocation assistance is NOT provided.
The working shift for this role is Monday - Friday 8 hours per day rotating between the hours of 8AM-7PM. This is a hybrid position - 4 days per week working from home 1 day per week from our Morrisville/Wilmington NC office.
Discover Impactful Work
Provides technical and medical information and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational client and regulatory guidelines. The information provided will be given to a level in parallel with the individuals expertise experience and training.
A day in the Life:
- Responds accurately and professionally to technical and medical information inquiries received via phone email internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after-hours on call support.
- Analyzes callers questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational client and regulatory guidelines.
- Identifies records and triages adverse events and product complaints according to organizational customer and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains thorough knowledge of project and corporate policies and procedures including client products SOPs protocols GCPs and applicable regulatory requirements.
- Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed research medical literature and drafts responses for such inquiries.
Keys to Success:
Education
- Bachelors degree in Nursing or equivalent and relevant formal academic / vocational qualification
Experience
- Previous experience that provides the knowledge skills and abilities to perform the job (comparable to 0 to 2 years)
- Active North Carolina RN license or Nurse Licensure Compact (NLC) equivalency
Knowledge Skills Abilities
- Excellent verbal and written communication skills
- Excellent language skills (comprehension speaking reading and writing)
- Proficient computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team
- Ability to interpret customer-provided complex medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances
Key Skills
- EMR Systems
- Hospital Experience
- Acute Care
- ICU Experience
- Dermal Fillers
- Experience Administering Injections
- Home Care
- Nursing
- Botox Experience
- Critical Care Experience
- Medication Administration
- Tube Feeding
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
