Computer Support Analyst
Computer Support Analyst
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$ 80600 - 145700
1 Vacancy
Job Description
The Leidos Security and Engineering Programs (SEP) is seeking a Computer Support Analyst for the Center for Information Systems Security (CISS) program. This is a unique role which offers opportunities for growth in different areas (networking system administration etc.) for motivated individuals. This position requires the ability to work flexible hours in support of the NOC in Chantilly VA and be able to travel to Washington D.C. to support mission as needed.
Monday thru Friday: 6:00AM-2:30PM 2:00PM-10:30PM10PM-6:30AM or swing-shift. Schedule will be primarily 6:00AM-2:30PM but may vary to meet the requirements of managing the technical performance of a 24-7 team of approximately 8-9 tier 2 Computer Support Analysts.
Primary Responsibilities
1) Performs the integration of new COTS/GOTS systems (network equipment servers workstations etc) into the production environment responsible for ensuring mission readiness.
2) Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings.
3) Develops technical solutions and resolves complex user computer server network appliance and application issues. Independently and consistently records manages and updates these solutions in a knowledge database and ticketing system.
4) Reviews data from a Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediates incidents.
5) Once trained on the program specific equipment the candidate will be relied on as an expert in their AOR and will be expected to analyze issues make remediation recommendations to management and subsequently carry out those remediation processes.
Basic Qualifications
Bachelors degree with 6 years experience. Or Masters with 4 years experience. A High School diploma with an additional 2 years relevant experience may be considered in lieu of a degree.
Team leadership experience.
Final Top Secret clearance.
Experience with one or more of the following Windows Server administration tools: WSUS Group Policy Active Directory RDP etc.
Windows 11 and Windows Server 2022/2025 troubleshooting.
GOTS/COTS application installation configuration and troubleshooting.
Dell Hardware installation configuration and troubleshooting.
Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively).
Datacenter physical and logical troubleshooting.
The candidate should be a proactive leader and team player with strong communication management analytical and problem-solving skills; proven ability to thrive in environments that constantly embraces new technology.
Preferred Qualifications
Lifecycle management experience (PC Imaging & Disposition).
Working knowledge of Network Monitoring tools such as OpManager Solarwinds PRTG.
Workstation and Server RAID understanding.
Experience with virtualization.
Infrastructure equipment troubleshooting such as APC or Eaton UPS Fiber and/or Ethernet installation/termination and electronic testing and metering equipment.
Ticket tracking system experience (i.e. Remedy ServiceNOW SharePoint).
Prior experience in a Network Operations Center environment.
Cisco and/or Juniper Tier 1 troubleshooting experience.
Cybersecurity incident response knowledge.
If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.
Original Posting:
September 26 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $80600.00 - $145700.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
IC
Employment Type
Full-Time
