Media Operations Technician

Who are we

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers migration to the cloud enable them to differentiate in the 5G era and digitalize and automate their operations. Listed on the NASDAQ Global Select Market Amdocs had revenue of $5.00 billion in fiscal 2024. For more information visit

At Amdocs our mission is to empower our employees to Live Amazing Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact fostering growth embracing flexibility and building connections we enable them to live meaningful lives while making a difference in the world.

In one sentence

The Media Operations Technicians main responsibility is to manage the processing of film TV and music video assets through the digital workflow from scheduling to platform/multi-platform delivery.

What will your job look like

• Primary Activities and KPIs

  • The role is measured by how well the MOTs responsibilities are completed whilst working to a deadline. Also by how well the person works independently and as a team member as well as with other departments.
  • Deliverables are publishing assets on time to schedule escalating issues communicating to customers team and departments.
  • The core activities of this role are split 80% operational (publishing tasks) 20% administration (meetings reporting client communication).

  Role and Responsibilities

  • Preparation of content metadata image and related asset files and publishing via Vubiquity s CMS in line with deadlines set and restrictions laid down by customer platforms.
  • Monitoring content processing through Vubiquity s workflow tools and updating work orders in a timely manner.
  • Registering checking and uploading promos images and metadata in publishing CMS for all titles and update as needed.
  • Liaising with internal Programming Traffic Media Operations and Editorial teams on scheduling trafficking delivery and processing of media and metadata files.
  • Monitoring of asset progress through various stages ensuring all stages are completed on time
  • Carry out QA checks on the affiliates platform via a set-top box or app to ensure content appears correctly in assigned UI locations and folders.
  • To remedy faults/issues where appropriate including reacting to incidents when and as they occur through to resolution.
  • To communicate with affiliates operations department on delivery queries in a professional manner.
  • To carry out ad hoc tasks when requested by the Publishing Team Lead or Client Services Account Manager.

All you need is...

• High degree of computer literacy with an aptitude for learning new technology and software.
• The ability to react quickly and constructively to troubleshoot problems.
• Excellent written and verbal communication skills.
• Effective time management and multi-tasking skills.
• bility to work well under pressure
• Ability to make clear decisions and communicate and document decisions made clearly.
• Ability to work on own initiative and proactively prevent problems from occurring.
• Ability to work independently and as part of the team.
• Excellent communication and interpersonal skills.
• Meticulous attention to detail.
• Experience of working to deadlines often with a tight turnaround period.
• Some understanding of digital media technologies (preferably VOD) including encoding standards and tools automated quality control tools.
• Experience with common office applications (such as MS Word MS Excel) and use of line of business operational applications.
• Excellent written and spoken language skills not only in both English and the language required by territory (if needed).

Why you will love this job:

• You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
• You will be a key member of a global dynamic and highly collaborative team with various possibilities for personal and professional development.
• You will have the opportunity to work in a multinational environment for the global market leader in its field.