Lead Security Service Technician
Lead Security Service Technician
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Job Description
Unleash your potential with the Johnson Controls team!
As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet.Join our winning team and pave the way for a bright future.With our extensive reach across various industries worldwide our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Heres what we have to offer
- Competitive pay
- Paid vacation holidays and sick time
- Comprehensive benefits package including 401K medical dental and vision care - available from day one
- Extensive product and on-the-job/cross-training opportunities supported by our outstanding internal resources
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
- Company vehicle tools and equipment provided to complete all jobs
- Scheduling and management support
- JCI Employee discount programs (The Loop by Perk Spot)
What will you do
The Lead Security Service Technician plays a pivotal role in managing and executing service operations for electronic life safety and security systems. This position is responsible for supervising field technicians coordinating service schedules ensuring customer satisfaction and driving operational excellence. The ideal candidate is a seasoned leader with deep technical expertise and a passion for mentoring teams and delivering high-quality service.
How you will do it
- Supervise and schedule daily activities of service technicians in collaboration with the Scheduler.
- Monitor service delivery to ensure alignment with branch revenue margin and customer satisfaction goals.
- Implement action plans to improve service efficiency and technician productivity.
- Serve as the primary point of contact for key service clients ensuring clear communication and timely resolution of issues.
- Build and maintain strong customer relationships from initial contact through service completion.
- Address and resolve customer complaints related to service quality scheduling and billing.
- Provide hands-on support and guidance for troubleshooting installation and maintenance of security systems including intrusion detection access control video surveillance fire protection and cloud/server-based platforms.
- Train and mentor technicians on technical procedures safety protocols and CRM usage.
- Ensure all service work complies with industry standards and manufacturer specifications.
- Enforce Johnson Controls Zero Harm safety policy across all service operations.
- Conduct safety audits and ensure all technicians are current on required safety training.
- Identify and report safety hazards and coordinate corrective actions with the Service Manager
- Participate in branch planning meetings and contribute to strategic initiatives.
What we look for
Required
- Associate degree or equivalent trade experience.
- 510 years of supervisory experience in security or life safety systems.
- Strong leadership team-building and communication skills.
- Proficiency in electronic security systems (intrusion access control CCTV fire protection).
- Willingness to travel locally or regionally including nights and weekends as needed.
Preferred
- Experience with low-voltage installations and troubleshooting.
- Manufacturer certifications in security or life safety technologies.
- Texas Fire Alarm License.
- NICET certification.
HIRING HOURLY RANGE: $27.40 - $34.62 (Hourly rate to be determined by the education experience knowledgeskills and abilities of the applicant internal equity location and alignment with market data.) This positionincludes a competitive benefits package. For details please visit the About Us tab on the Johnson ControlsCareers site at employees are valued members of the Johnson Controls family. They are dedicated skilled and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration innovation and personal development. Our employees are encouraged to voice their ideas and opinions knowing that they will be heard and valued. We believe in investing in our employees well-being providing competitive salaries comprehensive benefits packages and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability JCI employees play a crucial role in shaping a smarter healthier and more sustainable future for buildings and communities worldwide.
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
