Assistant Operations Director
Assistant Operations Director
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USD 65000 - 85000
1 Vacancy
Job Description
At Promise Healthcare our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.
Be a part of a team that values excellence equity and community. If youre ready to lead with passion and precision apply now to become our Assistant Operations Director and help us make a lasting impact on the future of healthcare.
This position directs organizes develops and evaluates all service delivery activities and daily operations of Promise Healthcare (PHC). This is a leadership position that is responsible for establishing and supervising patient care supply procurement coordinating maintenance and vendor relationships. This position is hands-on and leads by example to motivate staff and deliver measurable accountable cost-effective results that further the mission of PHC.
Under the direction of the Senior Director of Operations Medical (SDOM) has oversight of the operations of all clinic locations
- Working collaboratively with other leaders
- Establishes plans to develop and train staff continuously improve processes service and outcomes.
- Cultivate a strong culture of service excellence and teamwork
- Provide a strong day-to-day leadership presence and encourage an open-door policy among all staff
- Assess clinic roles to ensure team is working to its full scope
- Provide role clarity and develop career pathways in partnership with Human Resources
- Organize provider services and schedules at all medical clinics
- Provide direction for standardization of processes and outcomes across service lines
- Encourage staff to speak up and report incidents in a timely fashion
- Develop implement and evaluate policies and procedures by standardizing services that assure quality and safety for both patients and staff.
- Identify organize and direct training and education materials for clinic staff.
- Supervises the medical and dental supervisor staff
- Fully functional in the use of our EHR - Nextgen
- Create a welcoming environment for patients.
- Collaborates with all service lines to improve primary care dental and behavioral health workflows.
- Participate in regular quality and process improvement meetings with other clinic leaders to ensure the highest level of business efficiency and compliance.
- Demonstrates adherence and support of PHC mission vision goals policies and procedures.
Other duties include but are not limited to:
- Maintain and develop relationships with external organizations essential to clinic operations
- Manage vendor relationships.
- Promote change to keep organization workflows aligned with achieving strategic goals and organizational growth.
- Participate in conflict resolution with staff and patients when needed.
- Teach and coach patiently and with clarity
- Works with facility leaders to monitor the impact of growth on the facilitys existing space plan and oversee facility expansion improvement projects and major repairs or maintenance projects as required.
- Ensure day to day compliance with HIPAA and OSHA.
- Partner with the Chief Medical Officer to assure the delivery of high-quality primary and preventive health care services.
- Work with SDOM/CFO on staffing models to ensure the clinic is properly staffed based on patient volumes.
- Work closely with the Leadership team to ensure health center compliance with all regulatory
- Responsible for operational functions to streamline and improve workflow efficiencies where needed such as patient demographic data collection and integrity patient flow and patient scheduling.
- Assists the Senior Director of Operations and Clinical Supervisors with recruitment and retention of clinical staff.
- Maintains adherence to NCQA Patient-Centered Medical Home standards
- Quality Improvement duties and responsibilities: a. Utilizes the Plan Do Check Act (PDCA) cycle. b. Reviews investigates and responds to complaints within the allowed time frame. c. Reviews investigates and responds to unusual events within the allowed time frame.
- In conjunction with other leaders works to create a positive work environment and a winning team that is productive creative and talented
- Monitors productivity against established goals.
- Assists the Clinical Supervisors with establishing monthly staff meetings and preparing the agendas and information to be shared.
- Oversee the VFC program and delegates daily responsibility to appropriately trained staff.
- Performs other duties as assigned
To perform this job successfully an individual must be able to perform each essential duty satisfactorily:
- Excellent interpersonal and administrative management experience
- Must have working knowledge of the operations and administration of an FQHC medical clinic including patient care protocols
- Quality control regulations
- Policies procedures billing and insurance
- Inventory control etc.
Excellent interpersonal communication and organizational skills to relate effectively with the dental department and other health center staff.
Starting salary for this position: $65000-$85000
AMAZING BENEFITS:
- Medical
- Dental
- Vision
- 401k with employer match
- FSA
- Vacation
- Sick Leave
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Required Experience:
Director
Employment Type
Full-Time
