Patient Engagement Associate II
Patient Engagement Associate II
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Who We Are
Imagine Pediatrics is a tech enabled pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical behavioral and social care working alongside families providers and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them providing an extra layer of support with compassion creativity and an unwavering commitment to children with medical complexity.
Note:We sincerely appreciate your interest in us but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize our inbox. We receive a high volume of applications but will do our best to respond to every application in a timely manner.
Where Youll Be
This position will be largely remote with occasional travel to provider offices. We are looking for candidates in the following areas: Rio Grande Valley TX; and Miami FL.
What Youll Do
The Patient Engagement Associate II will work collaboratively with their engagement pod and have shared accountability for enrolling and onboarding children and caregivers into Imagine Pediatrics program. This role will be highly specialized and require strong critical thinking and creative problem-solving skills along with an aptitude for collaboration and teamwork. Specific responsibilities include:
- Conduct thorough research on attributed patients to better understand their healthcare needs and utilization uncover potential challenges or barriers to enrollment and identify thoughtful ways to reach caregivers.
- Perform telephonic outreach to the caregivers of attributed patients with the goal of enrolling their child in care and ensuring a seamless onboarding experience.
- Perform telephonic outreach to other healthcare professionals that may be engaging with our attributed patients and their caregivers. This could include durable medical equipment (DME) companies home health organizations pharmacies pediatricians and more.
- Leverage relationships with other healthcare professionals to help support re-engagement of enrolled patients.
- Handle inbound phone calls from caregivers health plan service coordinators and hospital discharge planners as part of the enrollment process.
- Develop deep knowledge of Supplemental Security Income (SSI) program and perform telephonic outreach to caregivers that may be eligible for this program.
- Collaborate with Provider Engagement Specialists to conduct embedded outreach (e.g. on-site at PCP offices residential facilities etc.) when appropriate to support the enrollment process.
What You Bring & How You Qualify
First and foremost youre passionate and committed to creating the healthcare experience that our sickest children and their caregivers deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on this role you will need:
- 2 years of healthcare experience in care coordination community health patient engagement customer service or sales.
- Proven success in a centralized contact center environment.
- Strong aptitude for documentation; prior experience with a CRM platform is a plus.
- Excitement to be part of a tight-knit team with shared accountability for enrollment; excellent collaboration skills.
- Stellar active listening and communication skills; ability to tailor value proposition to various audiences with different needs and overcome more complex objections.
- Strong ability to build trust & relationships with key stakeholders including caregivers & other healthcare organizations.
- Passion and aptitude for research and data mining; strong critical thinking and creative problem-solving skills.
- Ability to function with a high level of autonomy.
- Access to reliable transportation; willingness to spend time in the field when necessary.
- Reliable internet access required
- Bilingual Spanish required
What We Offer (Benefits Perks)
The role offers an hourly range of $24-$26 per hour in addition to an annual bonus incentive competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation we analyze and carefully consider several factors including job-related knowledge skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
- Competitive medical dental and vision insurance
- Healthcare and Dependent Care FSA; Company-funded HSA
- 401(k) with 4% match vested 100% from day one
- Employer-paid short and long-term disability
- Life insurance at 1x annual salary
- 20 days PTO 10 Company Holidays & 2 Floating Holidays
- Paid new parent leave
- Additional benefits to be detailed in offer
What We Live By
Were guided by our five core values:
Our Values:
- Children First.We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
- Earn Trust.We listen first speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
- Innovate Today.We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
- Embrace Humanity.We lead with empathy and authenticity presuming competence and good intentions. When we stumble we use the opportunity to grow and understand how we can improve.
- One Team Diverse Perspectives.We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently we stay aligned on our shared mission and support one another to move forward together.
We Value Diversity Equity Inclusion and Belonging
We believe that creating a world where every child with complex medical conditions gets the care and support they deserve requires a diverse team with diverse perspectives. Were proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.
Required Experience:
IC
Employment Type
Hourly
