Senior Insurance Operations Specialist

Company:

Description:

We are seeking a talented individual to join our Placement team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective teams arrangement.

Senior Insurance Operations Specialist - SG market

We will count on you to:

• Client On-Boarding
• Arrange for new clients to be set up on our systems monitor progress of on-boarding/due diligence of clients intermediaries and markets. Liaison with country business teams.
• File appropriate documentation (covering BOR ToE etc.)
• Assist country business teams with updating / monitoring of MPower.

• Renewal & Placement
• Help prepare and review renewal reports prepared by the Pre-Renewal Team
• Identify any risks that are not required 90 days ahead of the renewal date.
• Working with the CE to ensure that all documents are accurate and ready to proceed with the renewal.
• Review of risks being renewed and checking to see that the relevant premium has been paid to insurers.
• Follow up with insurers on risk / exposure related matters (renewal and ongoing placement maintenance).
• Support implementation of insurance contract through the Marsh Digital Trading Platform where applicable.
• Ensure appropriate records of CEs negotiations/communications with client and insurers is maintained and filed.
• Where applicable issuance of Confirmation letters and liaise with insurers on Certificates.
• Support on preparation of premium and allocation schedules.
• Review and check all documentation for content accuracy in accordance with:
• Client First Principles and Quality Assurance Checklists
• Marsh Compliance Standards

• Policy Servicing
• Monitor and manage workflow coordinate the flow of business into Client Servicing Teams
• Review and respond to queries emanating from Marsh Operations and manage these to close in a timely manner.
• Ensure timely authorisation of documentation and distribution to client service teams insurer policy documentation debit notes invoices and evidence of cover.
• Develop and sustain supportive and productive working relationship with both CE/Broker and Policy Servicing teams.
• Where required assist with Fiduciary related queries (funds not received funds received not paid to insurers) by working with other Kuala Lumper based support teams on the ground.

• Other:
• Set and achieve specific goals as evidenced in Workday
• Complete mandatory training requirements as may be required from time to time by the firm and within the timeframes given
• Complete the Firms CPD requirements currently 35 hours per year in a timely manner.
• Client and prospect discovery projects news article and insurance related websites.

What you need to have:

• Excellent organisational skills
• Interpersonal skills includes country business teams clients and insurers
• Ability to work under pressure
• Ability to cope with cyclical nature of the business