Welfare Manager FTC Up to 12 Months

Key Role Responsibilities

Student Support & Welfare Management

• Provide direct support to students facing mental health or welfare challenges.

• Signpost students to appropriate external services (e.g. university support GPs counselling charities).

• Lead on debt-related conversations where necessary offer personal support and manage documentation packs.

• Act as first point of contact for welfare-related incidents escalating when appropriate.

• Maintain accurate confidential welfare case records in line with safeguarding and GDPR requirements.

Programmes & Events

• Deliver a structured wellbeing events programme aligned with the student lifecycle.

• Run events focused on mental health budgeting social connection and personal development.

• Engage external contractors charities and wellbeing partners to enhance programmes.

• Monitor participation and feedback to continuously improve the wellbeing calendar.

Community Building

• Improve resident communication through wellbeing updates and digital channels.

• Host flat meetings mediate disputes and support students in conflict resolution.

• Foster an inclusive community and promote peer-to-peer support initiatives (e.g. buddy schemes cultural integration).

• Encourage shared responsibility for cleanliness respectful co-living and positive community standards.

Operational Support

• Work as part of the property team supporting and respecting colleagues to deliver exceptional resident living.

• Support the creation of a positive memorable experience for residents.

• Deliver customer service front-of-house anticipating and exceeding resident expectations.

• Respond positively to customer queries and complaints undertaking appropriate action in line with company procedures.

• Support and attend property-wide events and community activities.

• Conduct regular community walks and room inspections to identify early wellbeing or hygiene concerns.

• Advise students on cleanliness and hygiene standards encouraging healthy living habits to reduce the likelihood of pest or health problems.

• Support incident management outside direct welfare (e.g. behavioural issues disputes).

• Act as a role model by demonstrating company values at all times.

• Actively interact with residents to proactively improve service delivery and welfare awareness.

• Participate where required in the on-call rota to provide out-of-hours emergency support for the community.

• Develop policy and procedures that can standardise the wellbeing approach across the city with wider effects at Greystar level.

• Develop and maintain external relationships with providers and charities to establish a support network for students.

• Develop and deploy training programmes for operational team members to ensure compliance with signposting welfare response and community engagement.

Training & Resources

• Develop and maintain a Welfare Guide outlining responses to welfare scenarios and escalation pathways.

• Deliver welfare awareness training to on-site staff ensuring confidence in basic protocols.

• Arrange or provide local training (e.g. safeguarding refreshers cultural awareness wellbeing first aid) to reduce reliance on external options.

• Stay up to date with local student wellbeing networks charities and referral partners.

About You

Knowledge & Qualifications

• Good level of general education.

• Fluent English verbal and written communication skills.

• Proficient in Microsoft Office (Word Excel Outlook) and confident in using databases or booking systems (training provided on in-house systems).

• Excellent organisational skills with the ability to manage multiple cases and initiatives.

• Emotionally intelligent compassionate and highly resilient.

• Strong experience in a wellbeing safeguarding or mental health-related leadership role.

• Self and culturally aware able to adapt relationship-building communication and negotiation skills to suit diverse audiences.

• Demonstrable experience working with young adults ideally within higher education or student accommodation.

• Significant experience managing and supporting individuals with complex mental health needs or trauma.

• Understanding of debt management processes and awareness of support services (training provided).

• Knowledge of relevant legislation including GDPR The Care Act Prevent Duty and mental capacity frameworks.

• A strong team player but also capable of working autonomously and taking ownership.