Loan Brokering System (LBS) Support Specialist
Loan Brokering System (LBS) Support Specialist
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$ 64800 - 79650
1 Vacancy
Job Description
Job Description:
The Loan Brokering System (LBS) Support Specialist is responsible for supporting end users of the all-new wemlo Loan Brokering System ensuring that users can navigate through loan origination and loan processing functions and processes. S/he will review investigate resolve and communicate the resolution of customer support requests received by the Loan Operations Team in compliance with our service line agreements (SLAs). S/he is a subject matter expert on the loan origination process in the wemlo LBS is capable of guiding customers use of the system and escalates issues to higher tiers of service when necessary.
Essential Duties:
- Serve as support for wemlo LBS issues experienced by mortgage brokers loan originators and loan processors with focus on workflow troubleshooting
- Maintain working knowledge of the mortgage brokerage industry including the life cycle of a loan transaction types transaction parties disclosures and key mortgage compliance requirements
- Deliver support through individual phone conversations emails and webinars/Zoom calls
- Craft job aids and support documents to manage frequently asked questions
- Document customer interactions and issue resolution details for reporting purposes
- Investigate and isolate user errors from system issues and escalate true bugs and incidents to higher tiers of support
- Assist with management of system configurations including organization details pipeline reporting settings business rules document maintenance and companywide reports dashboards and templates
- Assist with testing activities for regular system updates
- Run and distribute various reports on a recurring basis
- Adhere to defined Service Line Agreement Customer Data Protection Policy Incident Management procedures and Audit control processes
- Cross-train other LBS Support Specialists on an ad hoc basis
- Assist with other projects as assigned
- Provide prompt warm and memorable service
License/Certification:
- Certification as an administrator of another loan origination system (LOS) strongly preferred but not required
- Active Mortgage Loan Originator Assistant or Processor license preferred but not required
Experience:
- Minimum 5 years experience in a client-facing support role
- Minimum 1 year experience supporting financial industry software-related processes
- Preferred: 1 year(s) experience as an IT Help Desk agent
- Preferred: 1 year(s) experience as an information system administrator
- Preferred: Knowledge of MISMO XMLs (ULAD DO LPA)
- Ideal candidate has been a financial-industry IT help desk agent or loan originator and seeks to leverage mortgage experience into a corporate role with room for growth into various franchise product management and loan operations functions
Motto Mortgage is a different kind of mortgage organization that provides clarity and personalized guidance to homebuyers who deserve an advocate. Its a groundbreaking concept that connects a real estate brokerage to a separate franchised mortgage brokerage providing the one-stop shop homebuyers want and the experience they deserve. The new mortgage brokerage franchise model is the first of its kind in the United States and is offered by Motto Franchising LLC the second member of the RE/MAX Holdings Inc. family of brands. It brings opportunity to consumers brokers loan officers and real estate agents. Each office is independently owned and operated.
Hire Range/Rate:
$64800 - $79650
Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.
- Competitive Medical Dental and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups
- Community Engagement
- Diversity Equity and Inclusion
- Parenting
- Remote
- Women at RE/MAX
RE/MAX LLC & Motto Mortgage
Now is your chance to become part of a world-class industry leading organization. RE/MAX Holdings Inc. is a business that builds businesses. We provide the tools education and tech to our real estate network which includes RE/MAX and Motto Mortgage franchises agents brokers and consumers. Join us and build a career where your contribution is heard your
RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!
RE/MAX Holdings Inc. is proud to be an equal opportunity employer committed to diversity and inclusion as well as non-discrimination in employment. All persons shall be afforded equal employment opportunity and all qualified applicants receive consideration without regard to race color religion gender sexual orientation national origin age veteran status disability unrelated to performing the essential task of the job or other legally protected any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
*As measured by transactions sides
Application Deadline: October 25 2025
Required Experience:
IC
Employment Type
Full-Time
